Call Center Representative - Elle Seller

The Call Center Representative will handle inbound and outbound customer calls, addressing customer inquiries, resolving complaints, and promoting company products and services. The role requires excellent communication skills, a positive attitude, and the ability to provide solutions efficiently.

Salary: 

$950 - $1250 /week

Job Type

Full-time

Location: New Jersey
T WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS

Responsibilities:

• Answer and manage a high volume of incoming calls from customers regarding product inquiries, order status, and service-related issues.
• Handle customer complaints by providing solutions, alternatives, and follow-up to ensure satisfaction.
• Process orders, cancellations, and returns via phone or email.
• Assist customers with troubleshooting product issues or usage questions.
• Provide detailed information about company products, services, and promotions.
• Document customer interactions in the company’s CRM system accurately.
• Meet daily, weekly, and monthly performance targets (response time, call volume, customer satisfaction).
• Collaborate with internal teams to escalate complex issues when necessary.

Requirements

• High school diploma or equivalent.
• Excellent verbal communication and listening skills.
• Ability to multi-task, manage time efficiently, and work in a fast-paced environment.
• Basic knowledge of CRM software and phone systems is a plus.
• Prior customer service or call center experience is preferred but not required.
• Problem-solving skills and the ability to stay calm under pressure.

Benefits:

• Competitive weekly salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Opportunities for professional development and career growth.

Powered by JazzHR