Call Center Representative - McHales Inc.

Why Choose McHales?

Incentive-packed pay structure! Generous Paid Time Off! Comprehensive Health Coverage We prioritize Family Dynamics and champion Work-Life Harmony Room for Growth! We're propelling forward, fostering our team's progression, and nurturing internal talent first. About Us

Our legacy spans back to 1950 right here in Levittown. With time, McHales has evolved into a premier employer in Bucks County. Individuals initially seek us out for a job, but they stay for a rewarding career, ample room for advancement, and avenues for excellence. Chances are, you've encountered our iconic trucks and advertisements - now, it's our turn to meet YOU!

We're on the lookout for an enthusiastic "Super Friendly Customer Service Representative" to join our family-oriented enterprise. As a customer service representative, you'll be stationed in our call center, scheduling residential plumbing, heating, cooling, and electrical service calls. Hourly compensation, plus bonuses, and a stellar benefits package await! We're seeking dynamic personalities! Bring your wit and warmth.

The Role

Facilitate service appointments and go the extra mile to ensure customer contentment.

Responsibilities

• Convert inbound customer inquiries into scheduled service appointments.
• Convey call scripts with genuine flair; be concise, captivating, and personable.
• Address customer concerns promptly, showcasing brand advocacy.
• Cultivate professionalism and establish rapport, fostering repeat patronage. Engage in ongoing training to boost appointment bookings and refine outbound communication.
• Adhere to the company's protocol for swift and amicable resolution of customer grievances.
• Maintain and enrich customer database with accurate and comprehensive details. Success Traits
• Forge a commendable track record in customer service. Proficient in IT; adept typist and savvy with phone systems.
• Exceptionally organized with outstanding follow-up skills. Effective verbal and written communicator.
• Cultivate trust and exhibit empathy.
• Harmonize well with a fast-paced, target-oriented setting.
• Competitive self-starter with a collaborative spirit.
• Innately driven, adaptable, and possess a positive outlook. 

• Two (2) years of CSR (Call Center Representative) experience.
• Ability to work in-office daily Monday - Friday from 9 AM - 5 PM.
• Experience with CRM systems (Salesforce, ServiceTitan), preferred.

Our top achievers rank among the highest earners in Bucks County. Medical Coverage, 401K matching, paid holidays, prioritization of family occasions, and birthday celebrations. A community. This stands as the pinnacle of our offerings because it's the heart of who we are. We deeply care for our team, and we anticipate you'll bring that same level of care when you join us. We extend beyond the workplace, fostering bonds through company events, and fostering lifelong friendships at McHales.

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