Call Center Representative - PepperPointe Partnerships

PepperPointe is looking for individuals who are excited by, and thrive in, an environment of impactful change. Our team spirit is evident every day, and we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other.

If you are determined, solutions-oriented, collaborative, and committed to excellence, then we would love to have you join our organization as we work to make a positive impact in the communities we serve.

The Concierge Call Center is seeking a Full-Time agent to join our staff of professionals! Come join us in our new location in Beaumont Centre Circle and be a part of our growing team!

• Receive inbound calls from orthodontic patients- in a high call volume setting
• Professionally communicate with patients and orthodontic teams, in various office locations
• Schedule appointments for new and existing patients
• Collect new patient information and track in office management system, with accuracy
• Resolve patient inquiries/concerns regarding orthodontic treatment
• Travel to an office location twice a month to enhance your understanding of in-office operations and patient flow, while strengthening your identity within WGM and enriching the patient experience!

• Alignment with PepperPointe’s core values:
• • Fearlessly chasing the challenge
  • Relentlessly pursuing results
  • Humbly serving with tenacity
  • Working with an uncompromising commitment to honesty
• Advanced communication skills
• Possesses a professional phone voice that is upbeat and conveys a service oriented attitude
• Concierge/customer service experience
• Strong ability to listen carefully to patients while finding solutions to meet their needs
• Must be detail oriented with excellent organizational skills
• Ability to remain focused and self-motivated in a fast-paced environment
• Conflict resolution skills with a solution focused mindset
• Energetic, ambitious and dependable

What We’ll Offer In Return 

• Full-time, hourly position
  
• Medical, dental, and vision benefits
  
• 401K with company match
  
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

• On-site Parking

• 1 hour lunch

• Conveniently located adjacent to a childcare center

• Near plenty of restaurants for lunch options

• 7:30- 5:30 work schedule 4 days a week (with rotating days off)

• Fun environment focused on customer service and patients needs for an Orthodontic Practice

• Tenured staff with years of experience (to support on the job training)

• Competitive pay and benefits (direct deposit and no delay in getting the first paycheck)

About PepperPointe Partnerships

PepperPointe Partnerships is a dental service organization (DSO) with an innovative approach to pro-actively address the challenges and industry changes practitioners face, create efficiencies at the practice level and provide support with non-clinical tasks, allowing practitioners to focus on providing excellent patient care. PepperPointe seeks to redefine what it means to be a DSO by fully leveraging the strengths and culture of doctor-owned dental practices, and a growth strategy for greater synergy and protection among all dental practitioners. Through the PepperPointe platform, we offer maintained doctor ownership, a collaborative network of doctors and help clinical teams achieve the greatest success in providing excellent patient care. PepperPointe offers doctors an optimal exit and entry strategy, with partnership opportunities for every career stage, to help preserve and extend the practice legacy, and do so on their terms. 

Our professionally managed services include comprehensive training, ongoing growth opportunities, recruiting, marketing and business development, information technology, accounting and finance, procurement, billing and collections, and compliance support.

PepperPointe is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All qualified applicants, regardless of personal characteristics, are encouraged to apply.