Call Center Representative - Alpha Marketing Group Ltd

We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the primary point of contact for our customers, providing exceptional service and support through phone, email, and chat.

Responsibilities:

• Answer and respond to customer inquiries in a timely and professional manner
• Resolve customer issues and concerns in a fair and empathetic manner
• Utilize problem-solving skills to resolve customer issues efficiently
• Provide product information, pricing, and ordering procedures to customers
• Handle customer complaints and escalate issues to supervisor as necessary
• Meet sales targets and contribute to the achievement of team goals
• Maintain accurate records of customer interactions in our CRM system
• Participate in training sessions and stay up-to-date on product knowledge and company updates
• Collaborate with team members to achieve department goals and objectives

Requirements:

• Excellent communication, problem-solving, and conflict resolution skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong listening and empathy skills
• Basic computer skills and proficiency in CRM software