Call Center Representative - Compass Innovate

We are currently seeking a motivated and enthusiastic Call Center Representative to join our customer service team. As a Call Center Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing support in a timely and professional manner.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and courteously.
• Provide information about products and services, and assist customers with their orders or requests.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document interactions and maintain accurate records in our customer management system.
• Collaborate with team members and other departments to enhance service delivery.
• Stay updated on product knowledge and promotions to provide accurate information to customers.
• Meet or exceed performance metrics, including call handling time, customer satisfaction, and quality assurance standards.

Qualifications:

• High school diploma or equivalent; some college experience is a plus.
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using computer systems and software applications.
• Bilingual (English/Spanish) skills are a plus.