Call Center Representative - Elle Seller

The Call Center Representative at Elle Seller will be responsible for managing inbound and outbound calls, addressing customer inquiries, and providing high-level support to customers. This role requires excellent communication skills, problem-solving abilities, and the capacity to handle customer concerns effectively. The representative will also assist with tracking and updating customer information in the system.

Responsibilities:

• Handle a high volume of inbound and outbound calls professionally.
• Respond to customer inquiries, complaints, and service requests in a timely manner.
• Provide detailed information about products and services to customers.
• Resolve customer concerns and escalate complex issues to the appropriate departments.
• Record and update customer information in the company's database.
• Collaborate with other teams to ensure smooth customer interactions.
• Follow up with customers to ensure satisfaction and resolution of inquiries.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or call center operations is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in Microsoft Office and CRM software.
• Ability to handle high call volumes and work in a fast-paced environment.

Salary

$800 - $1250 / week

Job Type

Full-time 

Benefits:

• Competitive weekly salary.
• Health, dental, and vision insurance.
• Paid time off, including holidays.
• Retirement savings plan with a company match.
• Opportunities for career development and growth.

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