Call Center Representative - Kennedy Services
Nottingham, MD 21236
About the Job
In this position you will provide call center customer service support. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door to learn and grow with a fast-growing, global organization!
RESPONSIBILITIES:
- Assist candidates (via phone calls, emails, and scanned applications) with certification/testing process from registration to test delivery.
- Answer calls within management standards, consistently deliver quality call handling and meet established metric goals.
SKILLS:
- Ability to multi-task in a fast-paced environment
- Basic to Intermediate computer software skills (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Ability to empathize
- Exhibit professionalism during all interactions with internal and external stakeholders
- Must complete full three weeks of training with no absences
EXPERIENCE:
- 1 year of customer service experience (call center, retail, restaurant, etc.)
SKILLS:
- Ability to multi-task in a fast-paced environment
- Basic to Intermediate computer software skills (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Ability to empathize
- Exhibit professionalism during all interactions with internal and external stakeholders
- Must complete full three weeks of training with no absences
EXPERIENCE:
- 1 year of customer service experience (call center, retail, restaurant, etc.)
Source : Kennedy Services
