Call Center Representative - Ice Speak Social

Ice Speak Social is seeking motivated and customer-focused Call Center Representative to join our team. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing excellent service. This role is perfect for individuals with strong communication skills and the ability to handle high-pressure situations effectively.

Responsibilities:

• Manage large volumes of inbound and outbound calls in a timely manner.
• Resolve customer complaints and provide appropriate solutions.
• Follow communication scripts and maintain a positive tone with customers.
• Update customer records in the system with accurate information.
• Collaborate with team members to ensure efficient call handling.

Minimum requirements

Skills:

• Excellent verbal communication and active listening skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in basic computer skills and CRM software.
• Strong problem-solving skills and a customer-first mindset.

Benefits:

• Competitive hourly wage with performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Professional development and training opportunities.

Contract: Permanent

Minimal education: Associate Degree

Professional level: Without experience