Call Center Representative at TEKsystems

Duration: 4-Month Contract-to-Hire

Location: Tempe, Arizona, 85281

Start Date: Nov-18-2024

Pay + Shift Differential:

• $19.25/hr while on contract.
• 1.25x Shift Differential for hours worked Mon – Fri 6pm – 7am and all day Saturday and Sunday ($24.06/hr).
• $20/hr upon converting to FTE after contract.

Top Skills:

• Minimum 1 year of high-volume contact center experience and 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) OR 2 years of high-touch, patient-facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.).
• Experience must be within the last 4 years.
• Average of 1 year of tenure.
• Strong written and verbal communication skills, including impeccable phone manner.
• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously.

Description:

• Handle inbound healthcare contact center inquiries from patients and their care partners regarding insurance, billing, and appointment management.
• Navigate healthcare systems including medical records, authorizations, referrals, and coordination of care.
• Collaborate with providers and operations team members to complete urgent tasks.
• Use the C-I-CARE framework to ensure positive patient interactions.
• Master technology tools such as Slack, Google Suite, Zoom, and our Electronic Medical Record System.
• Contribute to team development through rounding, team huddles, problem-solving, and supporting in-office providers.

Additional Information:

• This role is 100% on-site at a brand new location in Tempe.
• High volume of inbound calls with some tasking between calls.
• Focus on customer service and HIPAA compliance, not handle times.
• Training requires 100% attendance for the first 5 weeks.
• Open 24x7 with main availability needed for shifts between 6am-6pm.
• Training schedule: Monday – Friday 8:00am – 5:00pm for 5 full weeks.

Benefits After 4-Month Contract:

• Pay bump to $20.00/hr when permanent.
• Paid sabbatical after 5 and 10 years.
• Employee Assistance Program.
• Competitive Medical, Dental, and Vision plans.
• Free memberships for yourself, friends, and family.
• Pre-Tax commuter benefits.
• PTO cash outs.
• 100% life insurance and disability insurance coverage.
• 401K Match.

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About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.