Call Center Representative - TEKsystems

Description:

Job Description Department is tax specific Take inbound calls regarding property tax related questions Outbound calls for follow up with customer Goal 40 calls per day; lengthy calls Will receive faxes and emails that will require research and sent to appropriate lender/clients Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next. Calls get transferred over from lender Ability to adapt to changes Newer employees will work w about 3 lenders for calls Use MSP and Blacknight application. Comfortable with escalation calls and ability to deescalate

Skills:

Mortgage, Property tax, Call center, excel data entry, customer support

Top Skills Details:

Mortgage,Property tax,Call center

Additional Skills & Qualifications:

Call center background required Tax or mortgage call center background preferred Collections background Bilingual: Spanish or Mandarin a plus (additional $1 in pay) Excel experience preferred

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.