Call Center Representative - Zoom Vibe Co

Title: Call Center Representative at Zoom Vibe Co.

At Zoom Vibe Co, we're not just a videography company; we're your visual storytellers, your memory-makers, and your partners in capturing life's most precious moments. With a passion for creativity and an eye for detail, our team of skilled videographers is on a mission to turn your events into cinematic experiences that you'll cherish forever.

Job Description:

Zoom Vibe Co is seeking a Call Center Representative to handle inbound and outbound client communications. You’ll assist customers with inquiries, provide information on our videography services, and help resolve issues efficiently. This role involves maintaining accurate records, scheduling appointments, and ensuring a positive customer experience.

Key Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner

- Make outbound calls to follow up with customers, complete surveys, and provide support when needed

- Effectively listen and understand customer needs to provide accurate and efficient solutions

- Maintain and update customer records and account information in our database

- Collaborate with other departments to address and resolve customer issues

Qualifications:

- High school diploma or equivalent.

- Proficient in using computer programs and navigating multiple systems simultaneously

- Strong problem-solving skills and the ability to think on your feet

- Ability to handle high call volumes and work well under pressure

- A friendly and positive attitude with a genuine desire to help customers

Benefits:

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO) and Holidays
• Opportunities for Professional Development and Growth
• Collaborative and Creative Work Environment
• Flexible Work Schedule