Call Center Representative - Primary Talent Partners

Primary Talent Partners has a new Call Center Representative opening with our large pharmaceutical manufacturing client in Redwood City, CA. This is a 6 month, FT contract with high potential to extend and/or convert.

Pay: $22-$27/hr based on experience; W2 contract, no PTO, no Benefits

Schedule: M to F, normal business hours

Job Description:
The Call Center Representative interacts with customers in an active call center environment and provides them with information to address requests regarding quotations, orders, products, and services. You will provide a high level of customer service to assist internal and external customers in their day-to-day activity resulting in generating impactful success. Thrives in a fast-paced, customer-oriented environment, with the potential to wear many different hats. We are seeking an energetic and reliable professional to join our team. This is an On-site position.

• Respond to and resolve customer requests including processing orders (P1 and other types), quotations, requests for service, pricing, product availability, order status, billing questions, handles complaints as well as returns and cancellations, etc.
• Conduct and post Field Service Engineer's physical inventory results.
• Evaluate and process purchase orders and scope of work and payment schedules to meet company compliance policies
• Execute daily/weekly reports unshipped, KPIs/QDIP, returns, drop shipments, etc. manage back-order status and schedule shipments.
• Provides accurate information and options regarding parts availability of in-stock items.
• Work with other departments to find solutions for both internal and external customers regarding a large variety of topics.
• Follows established service quality standard and meets established processing times and follow-up actions in accordance with departmental standards (ABD, after call work, order accuracy, response time. Etc.)
• Daily application of DBS, create and document standard work. Continuous process improvement.
• Conduct effective training to new hires, team members and adhere to the departmental processes.
• Provides administrative support to management
• Additional duties as required and/or assigned

Education and/or Work Experience Requirements:

• 2 years of experience in heavy volume Call Center and Customer Service role.
• Proficient in MS Office (Excel, Word, Power Point and Visio). SFDC, and Oracle preferred
• This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a multiple computer monitors

Additional Requirements & Competencies:

• Excellence in Customer Service as a must and a high sense of urgency
• Accuracy is required in performing all functions of this position
• Strong phone, verbal, and email communication skills along with active listening
• High attention to detail, follow-up, multi-tasking, and conflict resolution
• Understand the goals and objectives of the Team, Department, Company.
• Demonstrate a high level of integrity, commitment, and dependability.
• Strong work ethic and a high level of self-accountability and dependability
• Works independently and as part of a team.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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