Call Center Representative - One Community Health - CA
Sacramento, CA
About the Job
Call Center Representative
This position will support patients who would like to establish care or are existing patients at One Community Health by providing a superior level of customer service and responding effectively and thoroughly to a wide variety of patient requests.
This role is 100% on-site in Midtown Sacramento, CA (95811).
Essential Functions
- For each incoming phone call it is the responsibility of the Call Center Representative to prescreen patients by conducting concise, courteous and informed interviews by obtaining pertinent information to determine appropriate actions required.
- Answers a high volume of incoming calls using proper telephone etiquette and establish telephone call scripts.
- Directs calls to the correct person or department or assists caller with request.
- Determines how best to handle the phone call and takes necessary action.
- Updates patient demographics by asking open -ended questions.
- Schedules appointments as requested and in accordance to established guidelines.
- Verifies insurance eligibility for new and existing patients seeking to schedule an appointment
- Verify and properly document caller's information in accordance to company policy.
- Respond to patient inquiries and provide general information regarding services available at One Community Health.
- Conduct daily telephone appointment confirmations
Additional Duties
- Outreach calls and special projects as assigned.
- Full access to Client PHI (Provider Access). Authorized to read and write medical or social services provider notes on a client, as needed to provide care for that client.
- Other duties as assigned.
Minimum Requirements
- High school diploma or equivalent.
- Three years previous secretarial/office experience
- Ability to answer multiples lines.
Preferred
- Several years of FQHC or community health center practice experience.
- One Community Health serves a widely diverse patient population with a rich blend of races, ethnicities, cultures, ages, religions, disabilities, sexual orientations, gender identities, and socioeconomic backgrounds. Individuals with life experience in these areas contribute to our ability to serve this population more effectively.
Reasonable Accommodations
One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require and accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at ochhumanresources@onecommunityhealth.com
Our Benefits
For more information on the comprehensive benefits we provide, please visit: https://onecommunityhealth.com/careers/benefits/