Call Center Representative - Charmisma Voice

About Us: Charmisma Voice is a leading provider of innovative voice solutions, dedicated to delivering exceptional customer experiences. We pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are seeking enthusiastic and dedicated individuals to join our team as Call Center Representatives.

Position Overview: The Call Center Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing outstanding service. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Address customer inquiries, resolve issues, and provide product/service information.
• Maintain accurate and detailed records of customer interactions and transactions.
• Follow up on customer requests and ensure timely resolution.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Stay updated on product knowledge, company policies, and industry trends.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using call center software and CRM systems.
• A positive attitude and a strong commitment to providing exceptional customer service.

Benefits:

• Competitive salary range: $32.500 - $43.000 per year, based on experience.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee wellness programs.
• Opportunities for professional development and career advancement.