Call Center Representative - Site Support - Fieldprint

About Us:

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.

Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.

Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description:

We are currently seeking a Call Center Representative who will take incoming calls from our fingerprinting, photo, and I-9 processing sites across the country.   The Call Center Representative supports agents in the field to ensure the required systems are working properly and standard processes are followed correctly.

 

The ideal candidate will have a positive attitude, and provide exceptional customer service. 

 

This is an on-site position located in Mt. Laurel, NJ. The schedule will be M-F 9am-5pm or 10am-6pm. This position pays $16.20hr.

Responsibilities:

• Provide basic technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country.  This support includes both phone/email support and onsite support as necessary.
• Provide return authorizations and manage the shipping process for devices in the field that are defective.
• Provide end user support either via phone to ensure that end users are able to use the Fieldprint Station and Livescan device successfully.
• Understand and provide support on scanning protocols to ensure that end users are both aware of and capable of following Fieldprint’s scanning requirements.

Required Skills:

• Excellent verbal and written communication skills.
• Excellent customer service skills
• Professional and positive attitude
• Knowledge of basic computer terminology and parts of a computer.
• Knowledge of various necessary software and hardware programs.
• Manage multiple tasks or projects.

Education:

The candidate we are seeking will have a high school diploma or equivalent.

Benefits:

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program
• Commuter benefit program

Additional Information:

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran