Call Center Specialist at Fort Point, LLC

BILLING/Collections CALL CENTER SPECIALIST

This is an opportunity to work with a leader in the telecom industry. We are seeking a Billing Call Center Specialist to work in a call center responsible for resolving inquiries ServiceNow is the ticketing platform and desired, along with Oracle.

The Billing/Collections Help Desk team that promotes loyalty initiatives by handling customer inquiries and helping resolve customer issues. This includes coordinating communication across all relevant internal departments to educate customers, provide resources to customers and improve internal customer databases to deliver a consistently great customer experience.

The Billing/Collections Specialist (B2B) will engage with customers and internal staff in a positive manner and perform primary functions including but not limited to:

• Professionally and effectively handling by phone and email contact.
• Researching and resolving inquiries using online applications and legacy systems and making outbound phone and email contact
• Adhering to quality standards, including company procedures, policies and legal requirements.
• Participating in individual and team coaching sessions and proactively providing and receiving feedback.
• Managing customer contact databases to support billing and client service functions
• Completing ad hoc projects and related deliverables, as assigned.
• Handle objections into a commitment to pay.
  
  Education and Requirements
• One to two years customer service experience in an office environment (previous Call Center experience preferred).
• Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred).
• Experience in a multi-functional role and using multi-company accounting software package – Oracle and ServiceNow Preferred
• 4 year college degree preferred, in Accounting, Business or equivalent experience.
  • Complete use and functionality of the Microsoft 2010 Office product suite.