Campaign Operations Associate - TechTarget

TechTarget (Nasdaq: TTGT) is the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. With high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,125 channels, TechTarget attracts technology buyers researching companies’ information technology needs. By understanding tech buyer content consumption, TechTarget creates the purchase intent insights that fuel effective marketing and sales activities for clients around the world. TechTarget’s subsidiaries and divisions include:

• BrightTALK^®, a B2B webinar and virtual event marketing platform for content marketing and demand generation
• Enterprise Strategy Group™, an integrated technology analyst, research and strategy firm providing market intelligence and actionable insight to the global technology community.
• Xtelligent Healthcare Media™, the largest B2B healthcare integrated marketing services, media and data network

TechTarget is seeking a Campaign Operations Associate to join our Campaign Operations team. The successful candidate will need to be detail-oriented, dynamic with strong problem-solving skills, have great communication skills and be able to work with data accurately and efficiently. The Campaign Operations Associate is primarily responsible for maintenance, execution and monitoring of online media marketing campaigns. As a member of the Campaign Operations team, this person will be exposed to many facets of the business and will have the opportunity to work on multiple projects simultaneously.

Essential Job Functions:

• Ensure that operational deadlines are met on a daily and weekly basis to keep campaigns on track
• Effectively communicate with internal departments to help ensure the success of campaigns
• Manage all behind the scenes aspects of lead gen campaigns, including distributing various media products to customers on a weekly basis
• Provide ad hoc customer support related to customer inquiries, customized reporting, banishments
• Format, sort and record data to conform to corporate standards and customer requirements
• Upload data to various web portals and/or ftp sites, repair and resubmit records as needed, track totals
• Provide top notch quality assurance on all outgoing client deliverables
• Take on additional projects as the need arises; and,
• Develop knowledge of our core product offerings, audience selection, marketing tactics and customers

Knowledge, skills and abilities required:

• Bachelor’s degree is required
• Strong working knowledge of Excel (in addition to proficiency in standard MS Office programs)
• Ability to multi-task in a highly dynamic, fast-paced environment with strong attention to details
• Confident personality that can quickly learn new technologies, applications and processes
• Strong organization and communication skills
• Must have the ability to handle multiple deadlines and projects

Roles and Responsibilities:

• Select and distribute deliverables to customers on a weekly basis
• Provide excellent quality assurance to ensure all outgoing deliverables are what the customer ordered and in the appropriate format
• Troubleshoot any client issues
• Provide ad hoc customer support related to customer inquiries, customized reporting, banishments
• Monitor progress of campaigns, ensuring we are pacing well and/or able to hit end dates/end of quarter forecasts
• Backend system management – ensure all systems are kept up to date in real time
• Identify any potential issues to Team Leads related to delivery of campaigns, including customer issues
• Manage internal ticketing queue by responding to all Customer Management inquiries related to templates, pacing, banishments, client requests, etc. Ensuring we turn ticket around within 24 hours
• Responsibility for uploading deliverables into our customers’ various 3^rd party lead management systems. Ensure that system is accurate, bubbling up any issues regarding filtering, rejections, etc.

TechTarget may require applicants to satisfactorily complete a background check. TechTarget will consider your job duties, among other factors, in determining what constitutes satisfactory completion of the background check. All information obtained as a result of a background check will be used solely for employment purposes.

TechTarget (https://www.techtarget.com/) offers generous benefits, including Health, Dental, Vision and 401k plans. We also have an Open Leave Policy and 18 paid holidays!

Nondiscrimination Policy

TechTarget, Inc., including its subsidiaries, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

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