Campus Visit Coordinator - High Point University

High Point University’s Admissions department is seeking a Campus Visit Coordinator. This position coordinates a variety of arrangements for campus visits to ensure an extraordinary experience for prospective students and families. Responsibilities include continual improvement of campus visit processes, database management, student employee supervision, event support, class visit/faculty meeting scheduling, and group tour reservations and programming. This position is full-time, some evenings and weekends required.

QUALIFICATIONS:

Education

• Bachelor’s degree required.

Experience and Training

• 1-3 years in customer service experience preferred.
• 1-3 years in higher education preferred.

Knowledge, Skills, Ability:

• Ability and commitment to deliver first-class customer service.
• Excellent interpersonal and verbal communications skills
• Ability to work in a fast-paced environment.
• Ability to be flexible and work well in a team environment
• Proficient computer skills (Microsoft Office)

ESSENTIAL FUNCTIONS:  

• Manage the campus visit experience of high school students and their families, providing exceptional hospitality and customer service
• Utilizes CRM system to make/cancel/confirm reservations and update contact information.
• Manage visit calendar, review appointments, and schedule additional campus visit opportunities as needed
• Coordinate customized visit days with admissions staff, academic departments, faculty members, and campus partners
• Answer questions and provide information via phone and email
• Ensure that Welcome Center is appropriately maintained and ready for visitors, including inventory, ordering, and restocking of refreshments, business cards and updated literature, and submission of needed maintenance requests
• Assist in management of University Ambassador program, including, hiring, training, and daily supervision of student workers
• Ensure ambassador coverage for daily tours, weekend tours, and events
• Coordinate group visits for high school students by working with teachers/counselors throughout the process, including student registration, room reservations, maintenance requests, and follow up with group leader.
• Prepare for next day’s visits by updating guest list, assigning parking, and notifying security personnel and campus partners 
• Work with the Associate Director of Campus Visits and Director of Enrollment Guest Experiences to improve visit processes and provide the best possible campus visit experience for guests
• Maintain positive work atmosphere by acting and communicating effectively with students, families, faculty, co-workers, and managers.
• Participate in support of various admissions events
• Other duties as assigned.

ACCOUNTABILITY:

• Ensure that admissions guests have an extraordinary campus visit experience
• Professional and courteous interaction and communication with all guests
• Maintenance of updated records in database

CONTACT INFORMATION:

For more information about this position, please contact Courtney Youngblood, Associate Director of Admissions at cyoungbl@highpoint.edu