Capital Order Administrator - Alfa Laval Inc

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who you are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige. 

If the above sounds like you, this position might be just what you’re looking for!

About the job

Within our US Energy Division, you will provide an outstanding customer experience to our internal business partners and external customers.  You will utilize multiple web-based order and design systems to enter and manage capital orders primarily for the Gasketed Plate Heat Exchanger and Brazed Heat Exchanger product groups within the Energy Division.

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In this role, you will be an active member of the Energy Customer Service team and will contribute to the growth of the business.  From a daily responsibility standpoint, you will:

• Establish a strong working knowledge of all systems utilized in the order fulfilment process.
• Monitor incoming orders to ensure they are prioritized and booked in the appropriate time frame. 
• Work Alfa Laval teams and the Customer to ensure that the scope of all orders is clearly understood.
• Work with sales to ensure the correct customers and ALSIS dimensions are utilized for each order.
• Manage capital orders for heat exchangers and other capital equipment within the product portfolio.
• Serve as Liaison between Customers, Sales, and Operations.  Interact with factories daily to ensure that purchase orders and documentation is flowing according to delivery and quality expectations.
• Participate in monthly meetings with Sales and Operations to improve communications, order execution, and order fulfilment processes. 
• Collaborate with shared services to ensure the correct accounting and to resolve invoice disputes.
• Register and manage customer claims.  Prioritize actions needed to fix the problem for the customer.
• Ensure order backlog data is always accurate, including sales prices, order costs and ship dates.
• Monitor gross margins and work with factories and sales to resolve any issues with costs.
• Interface with our customer’s web portals to extract order and forecast information, process orders, and upload order documentation and invoices.
• Work with Logistics and freight forwarders to coordinate export and import of goods to customers.

What you know

You have excellent communication, organizational and collaboration skills. You have high energy, a positive attitude and enjoy developing the customer relationship. You have prior experience in:

• Working in a customer service role.
• Entering and managing customer orders in an ERP system preferred
• Working in a manufacturing, distribution or engineering environment a plus.

Bachelors degree preferred, in a business or technical field.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.  At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $46,000 - $58,000.

EEO/Vet/Disabled Employer