CAPture Services Specialist - EnergyCAP, LLC
Greenwood Village, CO 80111
About the Job
EnergyCAP, LLC is an industry-leading and award-winning software company focused on energy and sustainability management. EnergyCAP is trusted by 10,000+ Energy and Sustainability professionals across the country to be their single source of truth for financial-grade, actionable data to better manage resources, reduce carbon, and drive savings. If you're looking for a role that enables you to do what you do best while making the future more sustainable, this is the role for you! Our core values are: Accountability, Impact, Innovation, Integrity, and Teamwork.
Build a more sustainable future with us! Visit www.EnergyCAP.com to learn more.
Key Responsibilities:
- Daily, perform operational tasks and monitor processes to ensure timely processing of customer bills, resolving problems when necessary.
- Lead customers through enrollment of their bills into CAPture Services offering.
- Provide technical support via ticket system and telephone for CAPture Services offerings.
- Remain engaged with customers through resolution of ticket requests.
- Relay data errors and issues to external processing partners via appropriate channels. Maintain efficient and professional working relationships with external processing partners.
- Learn and utilize essential EnergyCAP Utility Management software tools and platforms used in the processing of utility data.
- Utilize database queries and BI tools to gain actionable insights into CAPture Services processes in support of customer and internal staff requests.
- Provide service experiences that exceed customer expectations.
- Help customers gain the knowledge they need to be self-sufficient.
- Help the company retain customers/contracts by providing excellent service and building trusted relationships with customers and EnergyCAP, LLC staff.
- Demonstrate commitment to continually learning EnergyCAP's products and develop professionally to deliver value to customers at increasing levels of excellence.
Preferred Experience & Skills:
- Experience with support ticket and incident management software.
- Experience with project management and related software.
- Experience using database query, scripting, and other programming languages.
- 100% Company-paid Health, Dental, Vision. Life & LTD Insurance for Employee & Dependent(s)
- 401k with 3% Company Match
- Flexible Time Off
- Connectivity Stipend
- Counseling & Adoption Grants
- Tuition Assistance
- Professional Coaching
- Emergenetics Development Program
- Customized Employee Success Program
- Charitable Contributions & Matched Employee Giving Program
- Community Service Hours
- Hybrid Environment
The pay range for this role is:
43,500 - 49,150 USD per year(EnergyCAP Denver)
PI250560264