Card Fraud Banking Analyst at KBW Financial

Card Fraud Banking Analyst
Location: Waltham, MA (Hybrid)
Duration: 6+ Months
Rate: $30 per hour

KBW has partnered with a local bank that is looking for a Fraud Analyst to monitor transactions, handle claims, collaborate, and investigate. If that sounds like you, please apply below! 

Responsibilities:

• Monitor transaction data to detect and prevent card fraud; approve or deny transactions as necessary.
• Provide prompt, high-quality service to customers, handling Reg E claims and disputes efficiently.
• Process and manage fraud-related claims, including chargebacks, provisional/permanent credits, and fraud alerts.
• Collaborate with the Fraud Analyst to investigate suspicious activities and communicate with customers.
• Manage cardholder travel requests, fraud case records, and assist in fraud prevention education.
• Ensure compliance with regulatory policies and bank procedures while staying updated on emerging fraud trends.

Qualifications:

• HS Diploma or GED.
• 1-3 years' experience in banking (retail branch or call center).
• Familiarity with card fraud detection tools and methodologies.
• Strong communication, organizational, and Microsoft Word/Excel skills.
• Ability to work independently, prioritize tasks, and make quick, informed decisions.