Card Services & Back Office Specialist - Instep Federal Credit Union

PRIMARY FUNCTION

This role is essential to our credit union's operations as you will manage card services and support various back-office functions. You will be responsible for handling all aspects of credit and debit card processes, ensuring compliance with regulations, and providing exceptional member service. In addition, you will support key accounting activities, making this a dynamic and critical role in the institution.

DUTIES AND RESPONSIBILITIES

• Open, close, and maintain Visa, ATM, and debit card accounts for members.
• Review daily cardholder reports and make necessary corrections to accounts.
• Process and monitor plastic card disputes, ensuring compliance with regulatory guidelines and communicating outcomes to members.
• Handle chargebacks, provisional credits, and manage card blocks as needed.
• Order, update, and manage all credit and debit cards for members.
• Process share draft and ACH exceptions, adjustments, and returns daily.
• Manage incoming and outgoing wire transfers received from front-line staff.
• Process ACH origination files and handle electronic fund transfers (EFT), including government reclamations and levies.
• Monitor dormant accounts and review JMFA program member accounts, recommending charge-offs for negative accounts when needed.
• Place holds on accounts and remit funds where required.
• Always maintain confidentiality and security of sensitive member information.
• Other duties and tasks as assigned by the supervisor.