Card Services Specialist - University of Hawaii FCU

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.

Position Title: Electronic Services Specialist

Department: Electronic Services

FLSA Classification: Non-Exempt

Reports to: Electronic Services Manager

Employee Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.

In addition to competitive pay, we are proud to offer a comprehensive benefits package.

• Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
• Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
• Vacation Cash-Out Program
• Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
• Company Pays for Employee Group Basic Life With AD&D Insurance
• Company Pays for Employee Long Term Disability Insurance
• Company Pays for Employee Long Term Care Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And Many More!

Position Purpose:

To perform a variety of functions for Card Services, which includes all credit union card products (MasterCard Debit and VISA Credit Cards). These functions may include but are not limited to the following: assisting new and returning members with questions and concerns about debit cards and VISA credit cards, troubleshooting issues with card denials, processing of VISA Credit Card payments, production of instant issue cards in branch, and tests applications (i.e., new releases, updates, features). At UHFCU, exceptional member service is our goal, therefore this is an excellent opportunity for the candidate who is energetic, confident, personable and goal oriented.

Essential Functions:

• Provide information to members on the plastic card products and benefits.

• Respond to member inquiries/problems in a courteous and professional manner.
• Process applications and/or requests for ATM, Debit and Credit Cards.
• Perform maintenance and/or updates on the plastic card products offered.
• Process payments, limit increases and decreases and setting travel plans for cardholders
• Update plastic card procedures when necessary
• Make recommendation for enhancements to the plastic card products as needed
• Detect fraud and trends in multiple payment channels
• Performs other duties as assigned.

Performance Standards:

• Meets established deadlines.
• Performs work with accuracy and completeness.
• Work performed in a timely manner.
• Member complaints kept to a minimum.
• Reconciling items are resolved within established timeframes.
• No compliance issues.
• No audit issues.

Qualifications:

Education/Certification:

High School degree or GED is required.

Required Knowledge:

Basic understanding of MS Office Suite is desired.

Experience Required:

Two years of related experience in Card Operations.

Skills/Abilities:

Excellent verbal and communication skills

Good analytical, creative, and critical thinking skills

Excellent computer skills

Physical Activities and Requirements of this Position:

Repetitive Motion:

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:

Must frequently convey detailed or important instructions of ideas accurately and quickly both written and verbally.

Visual Abilities:

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:

Able to hear average or normal conversations and receive information.

Physical Strength:

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability:

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:

Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.

Language Ability:

Able to write and compose sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Working Conditions:

Air-conditioned, smoke-free office setting.

Attendance Requirements:

Please note that scheduled attendance requirements may change due to business needs.

Business Hours:

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.