Care Coordination Lead-Case Management Full Time Days - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Care Coordination Lead reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Collaborates with the director of care coordination to oversee the discharge planning process and operations of the case management team.
• Serves in a lead role by utilizing communication skills to build trusting interdisciplinary relationships; engaging in conflict management, coaching, mentoring, and staff development; fosters an environment for shared decision making.
• Collaborates with the director of care coordination to provide the case management team with an environment that supports their professional practice, health and well-being.
• Coaches and mentors and develops case managers in their professional practice.
• Collaborates with director and department secretary to ensure appropriate and complete orientation of new staff. Identifies appropriate preceptor(s) and assigns schedule to new staff.
• Collaborations with case managers to ensure resources are coordinated to meet patient needs.
• Partners with physician to build a collaborative inter-professional practice environment.
• Contributes to annual employee performance evaluation and is present when evaluation is given.
• Serves as the case management expert and collaborates with the director of care coordination for the implementation of evidence based practice.
• Practices case management in the care coordination department.
• Collaborates with the interdisciplinary team in care coordination.
• Ensures process improvement initiatives are sustained. Facilitates the development and implementation of evidence-based practice projects.
• Customer Focus:
  • Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
  • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
  • Continually examines ways to improve business relationships with customers, suppliers, and the community.
• Creative Leadership:
  • Translates organizational vision into a unit or service area vision that engages team members in contributing to and achieving that vision.
• Coaching and Development:
  • Provides feedback to improve employee performance and engagement.
• Continuous Learning:
  • Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices.
  • Maintains active membership in Professional Organization and shares current, relevant information.
• AA/EOE.

Required:

• Master's degree in Social Work from a CSWE accredited school of social work & Licensed Clinical Social Worker (LCSW) OR Graduate of an accredited school of nursing with a BSN.
• Master's degree in Social Work from a school of Social Work accredited by CSWE.
• Minimum of three years of case management experience in an acute care setting or health care environment.

Preferred:

• ACM certification.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.