Care Coordinator - BBHE - Community Based Care of Brevard, Inc.

Position Summary: The Care Coordinator is responsible for facilitating the Wraparound process for families served in the child welfare system in a timely and responsive manner. The Care Coordinator coordinates and schedules Family Team Conferences to promote permanency and prioritizes urgent request. The Care Coordinator maintains information regarding the environment of current services to ensure a flexible, responsive, culturally competent service delivery system. This position also provides ongoing Quality Assurance to the Brevard System of Care and participates in the on-callrotation. This position is a 4-year Federal grant funded position.

Technical/Functional Expectations:

1. Family Team Conferences - Essential Function: Coordinate and facilitate Family Team Conferences to achieve consensus among family and other participants in developing an appropriate plan based on the needs of the families and to ensure compliance with BFP procedures, values, and standards.
2. Service and Treatment Delivery - Essential Function: Ensure services and treatment are delivered from a strength based framework and customized to meet individualized needs of consumers and are culturally competent.
3. Utilization Management--Essential Function: Authorization and monitoring of resources, including agency and community, to meet client’s needs.
4. Relationship Maintenance--Essential Function:  Foster and maintain ongoing relationships with family members, care managers, providers, and identified resources to call on others to implement client plans.
5. Adhere to SOC Values and Principles-Essential Function:  This is required to embrace and promulgate the values and principles of the System of Care on a consistent basis with each family and interaction.
6. Planning/Scheduling/Meeting multiple deadlines: Plan and schedule meetings, conferences, and travel schedules to maintain staff schedules.
7. Second Tier On-Call: This position will serve on-call as second tier for intake and placement.
8. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from timeto time for developmental purposes.

Behavioral Competencies:

1. Innovation: Able to generate new or different products, processes, or solutions; create unique solutions to problems; express fresh insights or innovations regularly; think outside of existing paradigms.
2. Facilitation: Able to use judgment and provide a process to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positive direction.
3. Develop Relationships: Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships.
4. Customer Service: Able to anticipate and respond to consumer's needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate consumer importance and value.
5. Influence:  Able to positively changeopinions and actions of others in a desired direction; present information in a persuasive manner; clarify information in order to gain understanding and buy-in.
6. Problem Solving: Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems.
7. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.
8. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.