Care Coordinator./ Cardiac Device Monitoring Specialist - ComTec Information Systems
Malvern, PA
About the Job
Title : Care Coordinator./ Cardiac Device Monitoring Specialist
6 Months
Melville, NY /Malvern PA / Norfolk, VA / Hamilton, NJ / San Francisco, CA / Pleasanton, CA
Provides intermediate to expert level analysis of arrhythmias on intracardiac electrograms, technical device data, test results, and physiologic data for all Cardiac Implantable Electronic Device (CIED) types and manufacturers. Works with the Hubs to process transmissions for CIED scheduled and alerts, following the company's service-level agreement timelines.
Essential Duties/Responsibilities:
Analyze and Interpret CIED transmission data autonomously using company software provided
Process alert and scheduled transmissions independently, without oversight
Document findings clearly and concisely following company protocol on reporting requirements, standards, and format
Escalate device abnormalities through company workflow process
Escalate urgent and emergent abnormalities directly to the customer
Meet or exceed quality and productivity standards
Provide troubleshooting support as requested
Complete all assigned and required training; stay up to date on developing clinical knowledge, specifically ECG rhythm interpretation
Follow all company and departmental policies and procedures
Work directly with patient engagement team to re-engage disconnected patients
Maintain manufacturer portals, patient schedules, and alert programming
Stay current on new products, solutions, and CIED management offerings
Other Duties/Responsibilities
Early phases of mentorship and peer training support
Customer facing calls and communication
Review and act on all recall and advisory patient lists
Cross-functional collaboration
Education and Experience Requirements
Education: High School Diploma or General Educational Development (GED)
Relevant Work Experience:
o Successfully completed CIED Remote Monitoring Course, 1 - 2 years direct experience
o Experience with in-office and remote CIED interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers
o Experience utilizing all four home monitoring websites preferred
o 2 - 5 years related industry experience
Licenses/Certifications:
o CCDS, CEPS, CDRMS preferred
o CRAT/CCT Required
Required Knowledge, Skills, and Abilities
Knowledge/Abilities Technical Skills:
o Expert arrhythmia recognition and interpretation
o Intermediate to expert CIED management fundamental knowledge
o Intermediate to expert electrogram (EGM) interpretation skills
o Intermediate to expert knowledge and navigation of the external manufacturer portals
o Basic understanding of how company products and solutions offer value to the customer
o Follow all HIPAA related guidelines
o Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable using telephone and computer to perform job responsibilities
Communication Skills (Verbal/Written):
o Strong verbal and written communication skills; ability to thrive in a fast-paced call center environment
o Ability to communicate effectively with internal and external customers, maintain positive rapport
Management/Leadership Skills:
Customer Service:
o Demonstrate strong customer service and interpersonal skills; positive attitude and team player
o WECARE BioTelemetry based customer centric program
Other:
o Strong attention to detail and high level of accuracy; ability to identify problems, collect data, establish facts, and draw valid conclusions
Title : Remote Care Coordinator./ Cardiac Device Remote Monitoring Specialist
6 Months
Melville, NY /Malvern PA / Norfolk, VA / Hamilton, NJ / San Francisco, CA / Pleasanton, CA
Provides intermediate to expert level analysis of arrhythmias on intracardiac electrograms, technical device data, test results, and physiologic data for all Cardiac Implantable Electronic Device (CIED) types and manufacturers. Works with the Hubs to process transmissions for CIED scheduled and alerts, following the company's service-level agreement timelines.
Essential Duties/Responsibilities:
Analyze and Interpret CIED transmission data autonomously using company software provided
Process alert and scheduled transmissions independently, without oversight
Document findings clearly and concisely following company protocol on reporting requirements, standards, and format
Escalate device abnormalities through company workflow process
Escalate urgent and emergent abnormalities directly to the customer
Meet or exceed quality and productivity standards
Provide troubleshooting support as requested
Complete all assigned and required training; stay up to date on developing clinical knowledge, specifically ECG rhythm interpretation
Follow all company and departmental policies and procedures
Work directly with patient engagement team to re-engage disconnected patients
Maintain manufacturer portals, patient schedules, and alert programming
Stay current on new products, solutions, and CIED management offerings
Other Duties/Responsibilities
Early phases of mentorship and peer training support
Customer facing calls and communication
Review and act on all recall and advisory patient lists
Cross-functional collaboration
Education and Experience Requirements
Education: High School Diploma or General Educational Development (GED)
Relevant Work Experience:
o Successfully completed CIED Remote Monitoring Course, 1 - 2 years direct experience
o Experience with in-office and remote CIED interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers
o Experience utilizing all four home monitoring websites preferred
o 2 - 5 years related industry experience
Licenses/Certifications:
o CCDS, CEPS, CDRMS preferred
o CRAT/CCT Required
Required Knowledge, Skills, and Abilities
Knowledge/Abilities Technical Skills:
o Expert arrhythmia recognition and interpretation
o Intermediate to expert CIED management fundamental knowledge
o Intermediate to expert electrogram (EGM) interpretation skills
o Intermediate to expert knowledge and navigation of the external manufacturer portals
o Basic understanding of how company products and solutions offer value to the customer
o Follow all HIPAA related guidelines
o Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable using telephone and computer to perform job responsibilities
Communication Skills (Verbal/Written):
o Strong verbal and written communication skills; ability to thrive in a fast-paced call center environment
o Ability to communicate effectively with internal and external customers, maintain positive rapport
Management/Leadership Skills:
Customer Service:
o Demonstrate strong customer service and interpersonal skills; positive attitude and team player
o WECARE BioTelemetry based customer centric program
Other:
o Strong attention to detail and high level of accuracy; ability to identify problems, collect data, establish facts, and draw valid conclusions
