Care Coordinator - Children's Health Home - Jewish Family Services of Western New York

WHY JOIN JFS?

For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best.

OUR VALUES

Be a Mensch - A person who is ethical, decent, and admirable. It's someone who acts with integrity and honor, often showing kindness and consideration towards others. Being called a Mensch is a compliment suggesting that one's character is upright, responsible, and morally sound.

Be Person-Centered - Meeting individuals where they are at.

Be Culturally Responsive - Creating purpose-built spaces and programs for our clients that respect their culture.

Be Resolute - Tenacity, solution-seeking, and getting stuff done.

WHAT YOU'LL DO

Care Coordinators work in collaboration to ensure that Health Home consumers receive comprehensive care coordination. As part of the Children's Health Home Team, the Care Coordinator is responsible for managing all aspects of care for child & family Health Home consumers which includes tracking and arranging appointments, working in partnership with treatment providers, offering consumer advocacy and education, and coordinating other aspects of the consumer's community services.

Key Responsibilities

• Coordinate all services for assigned children's caseload dependent on assessment of needs (High, Medium, or Low).
• Conduct home visits with clients and travels into the community to meet with clients in other community-based settings, including medical provider appointments, hospitals, residential settings, and other community service provider offices.
• Administer CANS and utilize HCS (Health Commerce System), (MAPP & UAS) assessment tools and utilize results to link to additional needed services (Level II).
• Regularly obtains and documents consent on the DOH 5201 and DOH 5055 forms as appropriate.
• Promote client rights and access to social service, social security, mental health, and other support services.
• Conduct comprehensive assessment and develop a patient-centered Plan of Care to address client needs. Assist clients with achieving their goals, in accordance with the Plan of Care.
• Complete crisis plan with all client on assigned caseload and review with client and their caregivers at least annually.
• Conduct regular case review with client and members of the client's care team to review the Plan of Care and address barriers that prevent client from meeting their Plan of Care goals.
• Complete the monthly Children's Billing Questionnaire for each client on their assigned caseload by the last business day of each month.
• Coordinate care across the system including help in utilizing resources, accessing health related services, and overcoming barriers to clients obtaining needed medical care and social services.
• Work directly with clients, family/caregivers, and discharge planners to assist in transition planning.
• Assist client and caregivers with coordination of appointments including but not limited to scheduling, rescheduling, providing appointment reminders and arranging transportation.
• Work closely with the interdisciplinary care team including primary care providers, MCO, medical specialists, mental health providers, residential services, substance abuse treatment program, etc.
• Work collaboratively with schools and other educational providers to ensure client's needs are met.
• Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program.
• Conduct timely follow-up with inpatient facilities and local emergency rooms upon client admission, coordinate with discharge planners, and ensure client linkage to after care with primary care provider and specialists.
• Provide culturally appropriate and sensitive care coordination services to our diverse population, including the use of language line and other translation services and advocate for language access with providers.
• Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter.
• Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES.
• Maintain on-going communication with program manager about their assigned caseload and seek out supervisory support when needed.
• Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.
• Identify and apply appropriate role definition and skilled boundaries.

WHAT YOU'LL BRING

• Bachelor's Degree in relevant discipline required; social work or other behavioral related area preferred.
• 2 or more years' experience with community-based client services or equivalent.
• Experience in care coordination/ care management highly preferable.
• Familiarity with electronic health record management system a plus.
• Familiarity with community linkage resources helpful.
• Ability to effectively provide care management services, responding supportively and with persistence to the client families and demonstration of an understanding of the community and available resources.
• Willingness to work within the community, complete home visits and directly transport clients.
• Ability to occasionally work outside normal work hours to meet client / outreach needs.
• Capacity to use Microsoft Office Word and Excel databases, as well as web-based health information systems.
• Bilingual in English and Spanish a plus.

This position requires travel between sites and therefore, you must have a reliable vehicle, valid driver's license, and liability insurance in the amount of $100/$300K. Also, if hired, you must produce evidence of having received the Covid-19 vaccination.

WHAT WE OFFER

• Competitive salary range of $21.00-$28.00 per hour, commensurate with experience and qualifications.
• Benefits such as health insurance (Independent Health), accrued Paid Time Off (PTO) of 4+ weeks, 401k retirement plan with company match, and 13+ observed holidays.
• Reduced full-time work week of 35 hours and early close on Fridays.
• A supportive and collaborative work environment.
• The chance to make meaningful impact in a dynamic and forward-thinking organization.

The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities.

ARE YOU READY TO JOIN OUR TEAM?

If this sounds like the opportunity that you've been looking for, please apply today by completing our application located at https://jfsbuffalo.applicantpro.com/jobsbyorganization/. Please provide a resume and cover letter along with your application.

Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.