Care Coordinator / CMA - PrideStaff

We are looking for a Care Coordinator / CMA to join our client's team! Our client is family owned and operated, family medicine practice, founded in 2004 as one of the first practices to offer exclusive, high-end concierge medicine services to the area’s most discerning individuals. If you are extremely professional, self-motivated and always strive for excellence, this might be the job for you! 
The  Care Coordinator  role is an introductory position for early career professionals. The  Care Coordinator  will cross-train in both administrative and clinical task, going above and beyond for clients to provide exceptional all-over medical care.

Location:  Reston, VA and/or Potomac, MD
                  (based in Reston travel to MD office if necessary)

Schedule:  Mon – Fri, 7:00AM – 5:30PM

Compensation:  $24-26.00/ hr

CARE COORDINATOR REQUIREMENTS:

• 3 years relevant clinical experience required *family medicine preferred
• Associates Degree and Accredited CMA or LPN program
• MA Certification (AMAA preferred) - up to LPN Grad
• Computer proficiencies
• Top notch customer service and communication skills.
• A self-starter, requiring little or no supervision. 
• Dependable team player, detail-oriented, accurate, organized and flexible.

• Provide administrative backup including answering phones, in house scheduling, care coordination, pre-visit planning, demographics updates, fax management, visit check in/out, documentation management, and limited support for billing tasks, such as updating payment methods and providing receipts upon request. 
• Assist with clinical support including visit intake, vitals, venipuncture, vaccine administration, EKG, Spirometry and other in-house procedures, as well as phone support, and proactive chronic care reminders in accordance with EHS standards.
• Assist with Rx Management, as requested in accordance to clinician’s orders, including standing orders.
• Maintain ongoing task tracking and appropriate documentation to promote team awareness and ensure client safety.  This tracking may require functional use of multiple platforms in accordance with procedure.
• Assist in obtaining current records, updating client's primary care chart with information on specialist consults, hospitalizations, ER visits and community organizations related to their health, allowing for a fully personalized experience with each care plan coordination handled by EHS, advising supervisor of any concerns promptly.
• Contact facilities and insurance companies to ensure prior approval requirements are met. Present necessary medical information as requested such as history, diagnosis and prognosis. Provide specific medical information to referral sources to maximize insurance reimbursement to the facility, clinician, and/or clients.
• Assist with care option research as required/requested (Ex: Identify & explain travel vaccination requirements).
• Review details and expectations about medical care with clients, using appropriate templates and approved verbiage, reminding clients of scheduled appointments via e-mail or phone based on personal preferences or time constraints.
• Assist in confirming care plans are addressed, appointments were kept, and all pre and post visit reports/notes/ results are processed appropriately, in a timely manner, advising supervisor of any concerns promptly.
• Seek to understand how to become a healthcare system navigator to become the point of contact for clients and families, allowing clients and families to have a direct source for asking questions and raising concerns.
• Establish and maintain positive relationships with identified service facilities, and all referral sources.
• Ensure compliance with all health care regulations, including HIPAA and OSHA.
• Operate in accordance to CLIA regulations & standards for in-house testing.
• Demonstrate a friendly, professional manner with clients, clinicians, peers, vendors, and associates.
• Maintain office and treatment room aseptic status with consideration for aesthetics and comfort.
• Perform other tasks as requested by Clinicians, Executive Coordinators, or Team Leads.

• POLICY AND PROCEDURES – Able to relate to routine operations in a manner that is consistent with existing solutions to problems; conform to established policies and procedures with flexibility for handling varying situations in a manner consistent with company values; logging work activities appropriately.
• VERSATILITY – Able to modify one’s own behavioral style to respond to the needs of others while maintaining one’s own objectives and sense of dignity.
• WRITTEN COMMUNICATION – Able to write clearly, to effectively present ideas and to document activities; to read and interpret written information.
• INTERACTION – Able to communicate with others in a warm and helpful manner, building credibility and rapport.
• SPOKEN COMMUNICATION – Able to clearly present information through the spoken word; influence or persuade others through oral presentation in positive or negative circumstances; actively listen.
• COMMITMENT TO TASKS—Able to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; willing to commit to hard, thoughtful work, make personal sacrifices in order to support clients, clinician, and team and reach goals.
• COPING – Ability to think and work effectively under pressure and accurately complete tasks within established times. Able to maintain a mature problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility or time demands.
• PERCEPTIVITY – Able to interpret verbal and non-verbal behavior; to develop accurate perception and understanding of others’ feelings, needs, values and opinions; to be sensitive to and aware of personality differences and conflicts.
• DECISION-MAKING / PROBLEM SOLVING – Ability to assume responsibility and exercise good judgment in making decisions within the scope of authority of the position; with a realistic understanding of issues; able to use reason, even when dealing with emotional topics.
• TEAM BUILDING – Able to work with people in such a manner as to build high morale and group commitment to goals and objectives.
• DEPENDABILITY - Able to maintain punctuality, dependably reporting for scheduled shifts ready to work, on-time, and remaining in the clinic until all necessary work is completed for the day.  
• FLEXIBILITY - Understanding that meeting the needs of clients, clinicians, or peers to the high standards of our level care may demand last minute changes in schedules.  Remaining available as much as possible during standard office hours (Mon - Fri: 7:00am - 5:30pm) to assist in meeting these needs, reasonably sharing the workload to create a supportive, fair, and effective work environment.

Benefits: 
6 Paid Holidays 120 Hrs of Flexible Use PTO Up to 4 hrs/wk Flex Pay Benefit 401(k) with up to 4% employer match Medical Insurance Options w/premium cost share Dental Insurance Options Vision Insurance Options Long Term Disability & Life Insurance

Compensation / Pay Rate (Up to): $24.00 - $26.00 Per Hour