Care Coordinator (Home Care Scheduler) - O'Connell Care at Home

O’Connell Care at Home is looking for a full-time Care Coordinator (Home Care Scheduler) to join our growing East Longmeadow team. If you are outgoing, organized, and have a passion for helping people, we want to hear from you! 

Why O’Connell’s? 

O’Connell’s is a growing business that continues to breed a family-oriented culture. The team we have here is bright, passionate, and dedicated to growing our agency to a new level of success in the coming years. We take great pride in the workplace that we built, which is oftentimes described as fun, efficient, and progressive; and we need players who can look beyond the tactical day to day to the big picture future. O’Connell Care at Home offers a competitive pay rate, paid time off and employer sponsored Health, Dental, Vision and 401K! If any of that sounds exciting to you, please keep reading the job description below! 

Is this you?   

You enjoy working with people and can maintain a positive attitude even during chaotic situations. 

You take pride in being organized, thoughtful, and have a great attention to detail. 

You see challenges as exciting opportunities and value working collaboratively with a team of people. 

You pride yourself on being able to meet and exceed goals and expectations. 

Highlights of what you will do as a Care Coordinator (Home Care Scheduler):    

Supervise and manage field staff. Build and maintain fields staff schedules and manage changes that occur with little to no notice.  

Communicate and document schedule changes, incidents, and other encounters promptly and accurately.  

Select caregivers for clients based on clients' care plans and caregivers' skills, availability, and other attributes.  

Provide excellent customer service, compassion, and professionalism in all internal and external interactions. 

First point of contact for all phone calls and walk ins - responds to client and Caregiver requests in a timely, friendly, and professional manner. 

Develops and maintains exceptional relationships with Caregivers to foster their capacity to provide the best possible care for clients. 

Participate in the on-call rotation, including nights and weekends as well as some Holidays. 

Work productively with Corporate Operations to ensure accuracy of details for payroll, billing, and human resource related issues. 

Tracks and reports to the Office Manager all call outs, concerns, and inappropriate behavior in a timely manner 

Assists with the interviewing and hiring of Caregivers. 

Minimum Qualifications  

Must be at least 18 years of age and have a high school diploma or equivalent. 

2 years of experience in an office environment; home health care experience preferred. 

Must be able to work in office Monday – Friday 8AM-4:30PM as well as participate in the on-call rotation (phone support only for on-call). 

A strong attention to detail and consistently accurate in the work you do.  

Comfortable using various Microsoft-based computer applications and our internal databases. 

Establish and maintain good working relationships and communication with stakeholders, colleagues and field staff. 

Maintain confidentiality with all employee and client information. 

Professional in attitude, demeanor, and dress.  

Possess a positive attitude, a willingness to learn, with a desire to be an effective member of the team.  

Cognitive skills as related to the position. 

Reliable internet service at home when required due to inclement weather or other circumstances. 

Don’t meet all the qualifications but still interested? We want to hear from you! Write us a great cover letter and let us know how your passions and skills could support the O’Connell Cares mission! 

Review of resumes for the Care Coordinator will begin immediately and continue until the position is filled. 

“O’Connell Care at Home does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit, and business need.”