Care Coordinator (MA / LVN) - Dallas, TX - Integrative Emergency Services

POSITION SUMMARY

Key Medical Care, A SilverStone Health Company, is seeking a Care Coordinator, with a MA or LVN background. The Care Coordinator is responsible for performing administrative and clinical duties under the direction of a licensed healthcare provider. This role helps facilitate communication with patients and providers to provide high-quality patient care. This particular role will be primarily supporting a facility in Dallas, TX, 75219.

At SilverStone Health we are reimagining the at-home continuum of care. We guide, empower, treat, and support patients and families facing a chronic or terminal illness, enabling them to make the most informed decisions throughout their healthcare journey.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Others may be assigned.

• Consistently review assigned patients to make timely and appropriate patient care calls.
• Schedule patients for routine tele-visits with providers.
• Communicate with providers, including any outside specialists involved in patient care.
• Assist in acquiring patient records.
• Creating and maintaining care plans based on provider approved care plans for patient centered care.
• Ensures care plans are shared with patients and families based on CMS guidelines.
• Provides patient and family education.
• Ensures compliance with CMS guidelines for Chronic Care Management.
• Assists in enrolling new patients to the Guided Care program.
• Communicate with interdisciplinary teams, such as social workers and home health for patient needs.
• Reports errors or issues promptly to supervisor.
• Maintains security of medical records and patient’s health information according to HIPAA standards.
• Communicates with providers regarding immediate concerns with patients.
• Follows through with patient inquiries, requests and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.
• Provides occasional work guidance, technical advice, and training staff.
• Additional duties may be required by the care coordinator

QUALIFICATIONS

Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent analytical, organizational, and verbal/written communication skills
• Detail orientation
• Ability to manage multiple priorities with varying levels of complexity.
• Works efficiently in a team environment.
• Strong customer service orientation
• Proficiency with MS Office applications and the internet
• Ability to read, write and speak English proficiently
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality. Ability to use discretion appropriately and maintain confidentiality
• Strong listening skills and ability to show compassion for a diverse patient population and their families.
• Ability to effectively present information and respond to questions from groups or patients, center staff, and the general public.

Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• 2 years experience in health education, patient navigation, and/or health clinic patient assistance field
• High School Diploma or GED
• Valid Texas Driver’s license
• Must have reliable transportation

Preferred:

• Certification for Medical Assisting 
• Active nursing license on Texas Board of Nursing in good standing 
• Associates Degree
• Bilingual (Vietnamese, Chinese, Arabic and/or Spanish with English)

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard reach.
• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms, includes ability to walk through skilled nursing facilities. 
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Light to moderate lifting 20-25 pounds 
• Fine hand manipulation (keyboarding)
• Ability to uphold the stress of assisting patients of diverse backgrounds.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually low
• Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
• Key Medical is a smoke free workplace in compliance with federal guidelines.
• Position will need to adhere to any immunization, vaccination, or other requirements in place at our client sites in accordance with their policies and procedures.

• 18-25 USD per hour 

TRAVEL

• Local travel to main Silverstone Health Office in downtown Dallas.
•  4100 Harry Hines Blvd Suite #375, Dallas, TX 75219
• Hours: Mon-Fri 8am-5pm

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.

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