Care Coordinator/ Payroll Specialist (Home Care) at ComForCare Home Care

HOME CARE:  Care Coordinator / Payroll Specialist:  ComForCare Home Care of Wheaton is searching for a full-time Care Coordinator / Payroll Specialist.  We are a Home Care company licensed by the IDPH to send caregivers/CNA's into a home to assist with all levels of personal care (ADL's), and assist with other areas of lost independence.  Think "assisted living in the comfort of your own home".  It's a growing industry that is in the middle of a huge boom.  We are in Wheaton - so please consider your commute.    

Primary Responsibilities as a Payroll Specialist (including, but not limited to):

• Audit time card records and identifies discrepancies.
• Prepares time sheets for computer input.
• Process payroll via ADP once supervisor has approved the data.
• Responds to employee inquiries regarding payroll
• Complete all payroll related reports.
• Create invoices and mail to clients and other payer sources. 

Primary Responsibilities as a Care Coordinator (including, but not limited to):

• Under direct supervision of the owner; select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case

• Be involved in general scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day

• Track and record all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the CM or OM on a regular basis as determined by the CM

• Accept on-call duty averaging two weeks per month and as directed by the Office Manager or Caregiver Manager

• Communicate with the CM or OM to Hire for the Void on a regular basis

• May assist in keeping caregiver files up to date, including tracking expiration of any licensing, insurance, etc.  Collects new documents as directed, notifies CM when new documents cannot be obtained

• Audits time-cards on a regular basis to ensure hours match scheduled hours

Qualifications:

• Minimum of one year in a staffing/recruiting/administrative position

• Professional experience in the field of customer service

• Knowledge of general home care staffing requirements

• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently

• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment

• Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions