Care Management Supervisor at ICONMA

Our Client, a Healthcare company, is looking for Care Management Supervisor for their Newark, DE location

Responsibilities:

• To provide direct Care Management Services, to a defined patient population, while providing supervisory services to the Case Management & Social Work staff.
• The Care Management Supervisor will provide on-going support to the department.
• The department Managers, Directors and Vice President will assist in the direction and education of all phases of the Care Management process.
• The Supervisor will be held accountable to work in a collegial manner with patients, physicians, staff, consultants and all ancillary departments.
• Will have the responsibility for the direct oversight/supervision of department-based teams; coordinates special departmental projects to include patient and staff satisfaction, length of stay reduction, and service delivery improvement.
• Maintains assignment; supports departmental activities for members of the Care Management team at any campus.
• Identifies and resolves team issues.
• Works with the patient, family, and other members of the health care team to formulate a discharge plan that provides the patient services in the appropriate post-acute care setting.
• Gathers and assesses information regarding the patient's physical needs, mental status, family support system, financial resources, and available community and governmental resources.
• Utilizes assessment skills to develop a comprehensive care management plan that addressed the patients’ identified needs.
• Provides PTO, disability time, and FMLA oversight to ensure that staffing is optimal to meet service needs
• Provides direct supervision to department staff to include orientation, mentoring, coaching and evaluation.
• Evaluates staff development opportunities and competencies and performs management and evaluation tasks for all Care Management staff.
• Coordinates and initiates training/orientation programs for staff; coordinates ongoing educational presentations – in cooperation with other members of the department and the Staff Development and Education Committee.
• Maintains employee files in cooperation with the department Manager/Director.
• Communicates and interacts with internal/external customers of the department, including Information Services, Financial Services, Ancillary departments, Third Party Payers, community social service agencies, health care facilities, CMS/QIO, and liaisons with the Department of Nursing.
• Assist in the coordination and schedules meetings to support the needs of staff members and improve department service delivery.
• Assists in the preparation, review, and monitoring of departmental budgets in cooperation/coordination with the departmental Manager and Director.
• Participates in the development and maintenance of departmental policies and procedures.
• Participates in Performance Improvement activities specific to departmental functions, system-wide initiatives and, regulatory guidelines.
• Prioritizes incoming requests/needs and forwards to the Manges, Directors or Vice President as needed.
• Performs/completes other related duties as requested.