Care Manager - Emergency Department - The Doorway at Concord - Riverbend Community Mental Health

Care Manager – Emergency Department –The Doorway at Concord

Riverbend Community Mental Health, Inc., one of the largest providers of community-based behavioral health services in New Hampshire, is seeking a Care Manager to join The Doorway at Concord in working with clients with a Substance Use Disorder.

The Care Manager is a person who is grounded in peer-assisted recovery. They will be a member of a multidisciplinary team, spending half of their time working in the Concord Hospital Emergency Department. Because of their life experience with substance use and/or other addictions, the care manager provides expertise that clinical training cannot replicate. They provide psychoeducation and recovery coaching to clients. Care managers also provide essential expertise and consultation to the entire team to promote a culture in which clients’ point of view and preferences are recognized, understood, respected, and integrated into support, treatment, rehabilitation, and community-based recovery orientated systems of care.

Responsibilities:

• Provide support and engagement strategies to individuals who have presented to Concord Hospital Emergency Department.
• Support disposition and discharge planning of cases presenting with substance misuse at Concord Hospital Emergency Department.
• Provide early intervention to clients who have relapsed or whose recovery is at risk.
• Provide follow-up calls to clients who have presented to the Concord Hospital Emergency Department.
• Participate in client data gathering as required by the state of NH which includes the GPRA interviews.
• Maintain contact with clients until they are successfully engaged with external providers.
• Provide outreach services to clients when they appear to have not engaged following their call or have disengaged from Doorway contact.
• Provide care management services to clients of the Doorway and participate as an integral part of the Doorway team.
• Support the distribution and training for Naloxone to individuals and organizations in Merrimack County and surrounding towns.
• Maintain healthy boundaries to ensure a high quality and safe therapeutic relationship with clients.

Requirements:

• High School diploma or equivalent is required
• Lived experience with and knowledge of substance use treatment, recovery coaching, and other related human services is required
• Valid driver’s license, personal vehicle, and auto insurance or access to a reasonable alternative is required.
• Knowledge of the system of care for substance use and mental health treatment, as well as available resources in Merrimack County and surrounding areas preferred.
• Ability to successfully complete the credentialing process with Concord Hospital granting hospital privileges is required.
• Certification as a CRSW is preferred, willingness to work to obtain the certification is required.
• Excellent communication, problem-solving, time management, and organizational skills are required.

About Riverbend

Riverbend Community Mental Health is a private, nonprofit organization providing specialized behavioral health services. Core services include 24/7 emergency mobile crisis services; counseling services for children, adults, and families; addiction recovery; community support, vocational services, and residential programs for adults and seniors. Evidence-based models of treatment guide all our work, and we strongly believe in the power of self-directed growth and recovery. Consider joining our vibrant staff community today! Let us showcase your talents in a place where you can truly see the value, purpose, and power that your work holds.

About working at Riverbend

This is a full-time position with a competitive salary and an outstanding benefits package including:

• Medical, vision, dental, life, and disability insurance
• 403(b) with company match
• Tax-free flexible spending accounts for daycare or medical expenses
• Clinical supervision and CE training to support licensure
• 4 weeks of earned time in first year, higher accrual after year 1
• 8 holidays per year
• Business casual attire
• Tuition discounts with participating area schools
• Tuition reimbursement program

You’ll be joining a team of focused, hard-working, creative people who are passionate about delivering high-quality behavioral health services, developing innovative responses to meet critical needs, and doing work that is both challenging and rewarding. Riverbend is an equal-opportunity employer and is committed to building a safe, inclusive working environment for people of all backgrounds.

About Concord New Hampshire

Concord New Hampshire is ranked one of the nation’s top micropolitan (population under 50,000) communities, year after year. Our excellent schools and colleges produce a well-educated workforce, and we are proud to be home to one of the finest healthcare networks north of Boston (about 1.5 hours south). In addition to our vibrant downtown, the business community, and wealth of cultural offerings, the Concord area is the perfect place to raise a family, grow a business, or explore New England’s rich history, culture, and natural wonders.

To learn more about Concord and surrounding communities in Merrimack County, see the Guidebook to Greater Concord.

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