Care Specialist - Bilingual Spanish - RiseBoro Homecare Inc.

Organizational Overview: RiseBoro Community Partnership is a comprehensive agency that serves underserved communities in New York City. Since its inception in 1973, RiseBoro has collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs span various areas, including housing, senior services, health care, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods.







Here are some highlights:







Youth Center: RiseBoro converted 30,000 square feet of vacant land into a youth center, providing local youth and their families with opportunities for skill development, mentorship, and growth.







Senior Services: RiseBoro was designated the first Innovative Senior Center in Brooklyn by the NYC Department for the Aging. Their extensive programming includes health management, physical exercise, and nutritional programs, collaborating with local hospitals and universities.







Affordable Housing: RiseBoro is involved in affordable housing projects, such as the Hunters Point venture, which includes 1,100 apartments and retail/community space. 80% of the units are permanently affordable or earmarked for seniors.







RiseBoro’s mission is to empower communities to thrive, regardless of the odds. They work toward a city where zip codes don’t determine health outcomes, housing stability, or economic power.







If you’re interested, consider becoming part of the RiseBoro community.







Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s experience in the exact or comparable position and additional preferred qualifications will be considered.







Purpose of Position: The Care Specialist will be responsible for building rapport with patients and for organizing schedules for our Caregivers to ensure our patients are cared for.







Schedule: Monday – Friday (Day Shift)



Salary : $24.72/hour



Roles, Responsibilities and Essential Duties:





+ Producing daily reports including but not limited to the SANTRAX/SAM Exception daily report; addressing concerns raised with Home Health Aides, i.e. follow up calls, merging calls, etc.



+ Reviewing open scheduling orders in the available system and Scheduling home health aides to permanent cases/shifts



+ Ensuring client services are scheduled as prescribed on authorization documentation



+ Understanding patient-specific care needs to identify appropriate caregivers to assign to cases



+ Conducting reminder calls to ensure employees attend scheduled in-service and physical appointments



+ Serving as On-Call Coordinator and back-up for other Care Coordinators as needed



+ Communicating trends, patterns and concerns to the appropriate teams, including Coordination, Social Work, HR, Payroll, Administration, Risk Management, etc.



+ Responsible for the comprehensive and timely documentation of all interactions in the required databases utilized by RiseBoro Homecare.



+ Participating in various quality improvement activities, including contacting clients for feedback related to the quality of services



+ Responsible for conducting annual homecare worker evaluations



+ Reporting any homecare workers compliance issues as related to evaluation, in-service, annual physical and other requirements to Care Coordination Supervisor



+ Serving as On-Call Coordinator and back-up for other Care Coordinators as needed



+ Attending agency meetings, i.e. case conferences, supervision, etc. as well as staff development trainings



+ Other related duties as assigned.









Required Skills/Qualifications:





+ High School Diploma or equivalent required



+ An Associate or Bachelor’s Degree in social work, psychology, or a related field preferred



+ Bilingual (English and Spanish) required



+ Moderate to strong computer proficiency using standard office software programs required, Microsoft Office; ability to utilize technology in daily work; experience with web-based applications



+ 2-5 years of experience in homecare services or related field









Skills, Knowledge & Abilities:









+ Knowledge of HCPLUS, Human Resources Administration (HRA) Long-term Web application, SANDATA/SAM, HHA Exchange or similar home care platforms



+ Problem solving abilities while multi-tasking; ability to exercise sound judgment



+ Excellent verbal and written communication skills



+ Excellent customer service and organizational skills



+ Knowledge of home care concepts, practices and procedures within a LHCSA



+ Ability to maintain confidentiality at all times



+ Commitment to organizations mission, vision and values









Employee Benefits:





+ Medical, Dental, Vision



+ FSA after 60 days



+ Commuter Benefits after 30 days



+ 403B eligible after 30 days



+ 13 Agency Holidays off



+ 15 Vacation Days year 1













The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.




EEOO/AFFIRMATIVE ACTION



It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.