Care Team Specialist I - Educational Media Foundation - K-LOVE & Air1

You're looking for a job that goes beyond mere employment; but instead is a calling on your life from God to provide spiritual support to people in all seasons. We are seeking a passionate individual like you to become our next Care Team Specialist I – where you'll connect with countless individuals spreading hope and giving spiritual support via phone, email, and social media. This position requires a deep passion for serving others and a strong understanding of the teachings of the Bible.

Here's what we're looking for... 

• 2+ years of experience within some sort of prayer ministry is required. (i.e. Church, school, etc.)
• Solid understanding of scripture and demonstrate strong knowledge of God's word.
• Able to demonstrate discernment on spiritual issues and have excellent listening skills.
• Excellent interpersonal and communication skills.
• Strong computer skills;  MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn new systems.  Keyboarding speed of about 45+ WPM.
• Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence.
• Associates degree (or higher) in biblical studies, theology or equivalent a plus!
• Bilingual skills a plus!
• This is an on-site position, so candidates within commute distance of Franklin, TN preferred.
• Most importantly, someone who is grounded in their faith and passionate about the mission of Educational Media Foundation.  (Our Mission, Values & Beliefs)

 *Must be able to work holidays as needed.

Location:   On-site in Franklin, TN 

Available Schedule:   Day and Evening Shifts Available

Want to know more? As a Care Team Specialist I, here are a few things you'd be doing...

• Answer pastoral phone calls and complete initial intake and assessment. 
• Provide crisis call screening and follow-up to all incoming communication channels, working closely with the ministry pastoral team.
• Pray with callers without counseling, advising or rebuking.  For liability reasons, this role does NOT provide pastoral counsel at all.
• Provide caller resources and scripture to assist them in their situation.
• Demonstrate an understanding of scripture by including appropriate verses in responses; demonstrating the different tone that accompanies the Air1 voice vs. K-LOVE.
• From a pastoral support perspective, respond to email, social media and other communication from listeners.

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. View our mission, beliefs, and values.

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”

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