Career Services Manager - Jewish Family Services of Western New York

WHY JOIN JFS?
For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best.

OUR VALUES
Be a Mensch - A person who is ethical, decent, and admirable. It's someone who acts with integrity and honor, often showing kindness and consideration towards others. Being called a Mensch is a compliment suggesting that one's character is upright, responsible, and morally sound.
Be Person-Centered - Meeting individuals where they are at.
Be Culturally Responsive - Creating purpose-built spaces and programs for our clients that respect their culture.
Be Resolute - Tenacity, solution-seeking, and getting stuff done.

WHAT YOU'LL DO
The Career Services Manager is responsible for the overall daily operations of our employment program and staff. The Manager oversees goals of client employment & self-sufficiency adhering to grant, funder, and agency guidelines; identifies gaps in overall employment programming; and identifies and pursues new partnerships, employment opportunities, grants and programs that will assist in the success and expansion of Career Services program.

Key Responsibilities
Team Leadership and Supervision

• Oversee Career Services staff (who assess and counsel clients, address barriers to employment, create employment plans, and make referrals when needed).
• Complete coaching cycles and support staff growth
• Work to streamline service delivery within the department and increase teamwork.
• Works in collaboration with the Career Services staff and other departments to assign clients to appropriate service line based on needs and availability/priority of program.
• Attend departmental, partner, and agency meetings as required.

Grant Compliance

• Responsible for ensuring services, case notes, and files are in compliance with federal and state funder guidelines.
• Work with the Director of Community Services to meet reporting deadlines for all contracted services (BRS/OTDA for RSSP, Access VR, Promote, MG, and internal progress reports).
• Ensure all payment-based contracts are effectively managed and billed in a timely and regular basis.
• Work to improve outcomes on payment-based contracts to maximize service delivery and goal achievement.

Employer Partnership Development

• Conduct outreach to new employers in partnership with staff through written correspondence, one-on-one meetings, cold calling, group presentations, attendance at outside events
• Create partnerships with employers that will investigate, address, and respond to their hiring needs, incorporating the refugee workforce.
• Create employer forums to discuss hiring trends and employer requirements with local employers
• Establish sustainable relationships with state, county, community and other agencies and companies such as: DSS employment division, Department of Labor, local employment recruiters, etc.
• Develop a customer referral network for potential employers.
• Research employment trends and identify employment paths oriented toward filling existing employment gaps.

Program Development and Growth

• Create and conduct relevant workshops to empower clients.
• Work with leadership to expand access to job training programs
• Recommend and investigate opportunities for program growth including the expansion of fee-based programming and new funding streams.
• Make recommendations for ESL and other training programs based on employer forums and collaborate with training partners to develop such programs
• Assist in developing and writing grant proposals, when possible, to meet agency and department needs.

WHAT YOU'LL BRING

• Bachelor's Degree in a related field, or combination of education and experience in the refugee, employment, human resources or human services area.
• 1-3 years of program management experience.
• Background working in career services, workforce development or human resources is highly desirable or experience in an inside or outside sales function, including account management experience.
• Previous supervisory experience is a plus.
• Exhibited ability to effectively work within an inclusive and culturally diverse environment.
• Strong internet research and computer skills, especially with Microsoft Office (Outlook, Word, Excel, etc.) and web-based health information systems.

This position requires travel between sites and therefore, you must have a reliable vehicle, valid driver's license, and liability insurance in the amount of $100,000/$300,000. Also, if hired, you must produce evidence of having received the Covid-19 vaccination.

WHAT WE OFFER

• Competitive salary range of $58,500 to $65,000 per year, commensurate with experience and qualifications.
• Benefits such as health insurance (Independent Health), accrued Paid Time Off (PTO) of 4+ weeks, 401k retirement plan with company match, and 13+ observed holidays.
• Reduced full-time work week of 35 hours and early close on Fridays.
• A supportive and collaborative work environment.
• The chance to make meaningful impact in a dynamic and forward-thinking organization.

The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities.

ARE YOU READY TO JOIN OUR TEAM?
If this sounds like the opportunity that you've been looking for, please apply today by completing our application located at https://jfsbuffalo.applicantpro.com/jobsbyorganization/. Please provide a resume and cover letter along with your application.

Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.