Carside Specialist - Applebee's Grill + Bar, Rock Springs WY (Rock Springs, WY) - Apple Gold Group

Job title: Carside To-Go Specialist

Responsibilities include:

* Monitor, coordinate, and communicate all on-line orders for delivery, pick-up, or to-go. 

* Greeting customers in a warm and friendly manner as they arrive or call in.

* Answering questions about menu items and other general inquiries in a timely, friendly, and efficient manner.

* Engage and communicate special promotions or information to customers in a friendly and understandable manner, making friendly personal connections.

* Enter customers food and beverage orders accurately and quickly into the Applebee's ordering system, make customer changes immediately and communicate with kitchen as necessary.

* Assist team members in packaging to-go orders, especially quality assurance that all ordered items are included.

* Close out customers ticket in the Applebee's system, insure accuracy and take payments in a timely manner.

* Work in partnership with delivery drivers.

* At all times - Be respectful, friendly, maintain menu knowledge and promotions, resolving customer concerns whenever possible.

* Multi-task these responsibilities continuously while on shift.

* Physical ability to stand and walk for long periods of time.

* Resolving customer concerns whenever possible.