Case Coordinator - RN / Case Coordination at Hartford HealthCare

Description

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

St. Vincent’s Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent’s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system’s second-largest hospital.

Job Summary:

Job Responsibilities:

·         Assesses patient population in collaboration with the Health Care Team, for appropriate level of care across the care continuum; identifies risk factors such as clinical, psychosocial, and/or financial indicators and determines level of case coordination; facilitates involvement of support services to promote optimal clinical and financial outcomes.

·         Develops and implements discharge planning in collaboration with the Health Care Team, by monitoring plan of care, coordinating consults/referrals, identifying referrals for appropriate level of care, collaborating with patient and family and providing clinical information to community resources to provide efficient quality care.

·         Collaborates daily with direct care providers to assess in-hospital stays and to facilitate post-hospitalization services, placement and/or transportation.

·         Models quality patient/customer service by: serving all customers at all times, maintaining and functioning in a collaborative manner with other care-givers to ensure quality patient care; maintaining awareness of patient/customer needs and responding to those needs; maintaining confidentiality of all patient information.

·         Provides ongoing assessment, including gathering comprehensive information to use in developing interventions and treatment strategies.

·         Optimizes client functioning through case management that facilitates collaboration among providers to address the client’s biomedical and psychosocial needs to better provide efficient, appropriate, and beneficial health care services to a client with multiple needs.

·         Advocates for the needs and interests of patients including advocating for larger system change to improve access to care and improved delivery of services.

·         Educates patients, families, the community, and other professionals regarding disease prevention, impact of illness and disease progression, advocacy for benefits, health maintenance, and adherence to treatment regimens.

·         Maintains timely documentation of case management services which reflect the patient and client systems’ pertinent information for assessment, interventions and outcomes.

·         Provides timely reassessments of needs for discharge planning for patients with prolonged length of stay.

·         Identifies discharge delays throughout the hospitalization and develops countermeasures for potential barriers to discharge.

·         Identifies lack of payer source and makes appropriate referrals to secure needed insurance coverage or providers for post-acute care needs.

·         Identifies opportunities to decrease length of stay, reduce readmissions and improve patient experience through work in Lean huddles and participating in interdisciplinary team meetings.

·         Assess patient’s readiness for discharge based on patient’s clinical status.

·         Collaborates with providers in order to ensure appropriate patients are placed at appropriate level of care throughout their hospitalization and documentation supports patient’s present level of care.

·         Performs other related duties as required.

Qualifications

Licensure / Certification / Registration:

Required Credential(s):

·         Licensed Registered Nurse credentialed from the Connecticut Department of Public Health obtained prior to hire date or job transfer date.

Preferred Credential(s):

·         Certified BLS Provider credentialed from the American Heart Association (AHA).

·         Certified BLS Provider credentialed from the American Red Cross.

·         Case Management Certification preferred.

Education:

·         Completion of a formal Nursing program.

·         For Associate degree hires, Nursing Baccalaureate Degree (BSN) must be obtained within 6 years of hire.

Work Experience:

·         Three years acute-care setting, diversified clinical nursing experience, including medical/surgical nursing.

·         Case management, home care, and/or managed care experience strongly considered.

·         Previous experience in multiple healthcare settings (preferred).

Knowledge, Skills and Ability Requirements

·         Demonstrate comprehension of medical terminology, natural history of illness and general disease processes; identification of and reliance on educational resources to continuously improve clinical practice as a medical social worker.

·         Excellent communication, negotiation and conflict resolution skills required.

·         Knowledge of computer applications preferred.

·         Possesses ability to provide expert verbal and written clinical documentation and consultation along the continuum of care.

·         Must be able to work collaboratively, efficiently and effectively with multidisciplinary health care professionals to ensure a seamless transition of care for our patients and families.

·         Ability to multi-task and address multiple needs of healthcare team members and patients/families.

·         Ability to address complex psychosocial needs by working with community resources and addressing barriers that prevent patient from optimizing their health and quality of life.

·         Ability to work in fast changing healthcare environment.

·         Must maintain CEU’s as required for RN, CCM and/or ACM licensure.

·         Preferred bilingual English/Spanish.

We take great care of careers.

Committed to nursing excellence, St. Vincent’s Medical Center in Bridgeport is a twice-designated Magnet hospital. With more than 3,200 employees, it includes a 473-bed teaching hospital, a 76-bed inpatient psychiatric facility and special needs services for adults and children.  St. Vincent's is also a Level 2 Trauma Center, certified by the American College of Surgeons, Committee on Trauma. Now part of Hartford HealthCare, it is the fastest growing hospital in the state providing more advanced surgical procedures and expanding access to care. A large provider group, comprised of the region’s foremost experts, provides convenient patient access from Stamford to Milford and nearly everywhere in between. Founded in 1903, St. Vincent’s remains steadfast in its mission to provide compassionate, personalized care to the community.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.