Case Filing Specialist - American Arbitration Association Inc.
Dallas, TX 75240
About the Job
Description
SUMMARY
You will work with a dedicated group of professionals and perform data entry and administrative tasks related to filing arbitration and mediation cases. This is an exciting opportunity for an individual seeking a career in the legal industry who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.
The successful applicant will have the option of a remote or hybrid work arrangement, but must be located within 125 miles of the AAA's Fresno, CA or Dallas, TX office location. The position's starting annual salary range is $49,000 - $52,500 with quarterly incentive opportunities.
Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
ESSENTIAL FUNCTIONS
Reviews new arbitration and mediation case filings to ensure compliance with filing requirements, due process protocols, and organizational policies.
Accurately enters data into an electronic case management system; scans, indexes and analyzes case documents; collaborates with colleagues and case owners to verify accuracy and completeness of case records.
Ensures confidentiality of case information and records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
Selects and creates customer account/contact records in accordance with established policies and procedures.
Receives and responds to correspondence in accordance with established policies and procedures.
Communicates with parties to resolve incomplete filings and responds to inquiries from filers in a timely manner.
Communicates AAA policies and procedures to parties; understands, interprets, and evaluates case issues based on standard policies, procedures, and protocols.
Consults regularly with supervisor and seeks guidance from management to ensure quality and consistency; escalates complex and unresolved matters to management.
Assists with data maintenance and research projects.
Demonstrates regular, reliable, and predictable job attendance.
Attends on-site and in-person meetings and training sessions.
EDUCATION AND EXPERIENCE
Associate's degree in Business Administration, Legal Studies, or a related field, or an equivalent mix of education and experience. 0-2 years of progressive administrative work experience in a client-centered corporate environment.
KNOWLEDGE, SKILLS, & ABILITIES
Strong attention to detail and accuracy in data entry, document review, and record-keeping.
Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
Proficient in Microsoft Office Suite (Outlook, Word, Excel) and ability to learn new software and case management systems.
Strong written and verbal communication skills to interact effectively with clients, colleagues, and management.
Ability to maintain confidentiality and exercise discretion when handling sensitive information.
