Case Management Operational Group Specialist - HCA Healthcare

Description

Introduction

Do you want to join an organization that invests in you as a Case Management Operational Support Specialist? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Case Management Operational Support Specialist like you to be a part of our team.

Job Summary and Qualifications

The Case Management Operational Support Specialist functions as the catalyst for operational work products to support Hospital Case Management. This role will participate in workgroups, facilitate conversation, capture ideas, and synthesize stakeholder input to produce tangible work products to provide education, reinforce operational expectations, and improve organizational efficiency.

Major Responsibilities: 

• Assists Hospital Case Management leaders in managing and executing complex, enterprise-scale operational initiatives to support hospital case management.
• Promotes cooperation and collaboration from a wide variety of stakeholders including case management leaders, subject matter experts, and external stakeholders.
• Leverages communication and empathy to understand and diffuse tension and/or miscommunication between stakeholders that could prevent progress toward achievement of goals.
• Identifies and manages risks to project delays or completion.
• Manages, assigns, and performs data analysis including leveraging data, data set, and data analytics/business intelligence tools to evaluate data against strategic company goals and demonstrate process and efficiency improvements.
• Writes project proposals; understands and includes high-level requirement and associated costs: understands stakeholders and provides recommendations and solutions to achieve business goals.
• Assesses the complexity of business problems to determine the effort required for process design/improvement.
• Serves as the primary point of contact for assigned project efforts; routinely briefs key stakeholders on different aspect of assigned initiatives; represents the project(s) in various project governance and inter-department forums.
• Oversees the development of or directly develops project charters, communication and change management plans, and measurement collection plans to ensure successful project execution
• • Ensures processes are mapped accurately and data is collected then analyzed; draws conclusions from data and documentation;
  • Reports findings to executive sponsors and stakeholders; consults on or directly creates improvement solutions to resolve issues;
  • Ensure control plans are in place and processes are documented for the process owner; defines and tracks project milestones related to the above activities.
• Assists Hospital Case Management leaders in developing PowerPoint presentations to support business owners following HCA Healthcare templates and guidelines.
• Performs other duties as assigned
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

Education & Experience: 

• Bachelor's degree required
• Master's degree preferred
• 3+ years of experience in Healthcare support required 
• The job may require up to 25% travel 

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Case Management Operational Support Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.