Case Manager (Bilingual) - Special Service for Groups, Inc- HOPICS

FLSA: Non-Exempt, Full time                                    Supervisor:     Program Manager
Summary
The Case Manager, under the direction of the Lemon House Program Manager, is responsible for delivering comprehensive case management and program services for an assigned caseload of homeless families enrolled in the Lemon House shelter, a Project Homekey family housing program. The goal of case management is to offer a comprehensive array of services and support that will enable each participant to become self-sufficient and capable of achieving permanent housing. This multifaceted role encompasses outreach and engagement, enrollments, assessments, and service planning, assisting with mainstream entitlement applications, submitting referrals/linkages, locating suitable housing options, addressing stabilization needs. The program is a 40-unit non-congregate shelter in Compton, CA., serving homeless and chronically homeless families.

DUTIES AND RESPONSIBILITIES, the case manager is responsible to:
 

• Maintain confidentiality in all matters pertaining to the participants and their families.
• Develop effective and trusting professional relationships with participants to facilitate provision of services.
• Maintain a caseload of 15-25 participants, Meet participants/head of household at least twice a month to develop housing plans based upon the housing & service plan.
• Complete intakes and provide orientation to new participants and family members including the review of program guidelines and consequences for non-compliance, a tour of the facility, and scheduling case managers appointments.
• Adhere to documentation standards set by the program and agency policies, ensuring compliance with HIPAA policies and practices.
• Maintain accurate client data in the agency database, Homeless Management Information System (HMIS).
• Assist Participants in completing their Housing & Services Plan (HSP), Health Action Plan (HAP), and budget within the first 30 days of enrollment to the program.
• Coordinate with behavioral health providers to promote consistency of care,and to review and inform the participant's HAP.
• Encourage participants to visit their primary care provider within 60 days of enrollment in the program, and coordinate care between the participant's primary care, behavioral health providers, substance use providers, and care coordinators.
• Set-up and maintain well-organized client files that include all the appropriate paperwork in the designated sections.
• Submit case notes into HMIS within 24-hours using the DAP (Data, Assessment and Plan) format.
• Upload participants’ documentation into HMIS, KIIP, and the participants’ files upon receipt.
• Update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24-hours following the provision of the services.
• Conduct regular wellness checks and safety inspections to monitor upkeep, safety and security of the facility/premises and the wellness of all.
• Provide follow-up of incident reports/behavior contracts to address underlying behavioral issues that prevent the participant from adhering to program guidelines.
• Coordinate with participant and other individuals to implement a life skills curriculum for participants that includes anger management, stress management, self-advocacy, parent education, employment, money management, housing search, housekeeping, relapse prevention, health and wellness, nutrition, and building healthy relationships, etc.
• Identify resources for interpreters for those participants who are non-English speaking.
• Respond to participants’ concerns, complaints, and inquiries in a timely manner.
• Comply with Program Policies regarding reporting incidents of child and elderly abuse, verbal and physical assault, suicide, and homicide to the proper authorities.
• Utilize evidence-based practices, including intensive case management, motivational interviewing, harm reduction, and trauma-informed care, in service delivery to assess participant’s issues, needs and progress and to provide client centered services to stabilize their permanent housing.
• Input bed attendance/services into HMIS daily for the participant who physically reside in the facility.
• Complete and submit incident reports and behavioral contracts for program violations.
• Complete/submit Exit and Terminations Plans in a timely manner.
• Coordinate with staff to identify facility and program issues and exercise problem solving skills to resolve them.
• Prepare and submit reports in accordance with program requirements and agency policies.
• Assist participants to build upon their strengths and recognize their needs in a respectful manner.
• Refer participants to appropriate services (e.g., physical health, mental health, benefits, etc.).
• Transport participant to various appointments, unit viewings, events, as needed.
• Be knowledgeable and proactive with obtaining community resources.
• Work with employment services and provide community resources to assure that participants are linked with services such as employment, education, benefits, health, tutoring and/or mentoring as appropriate.
• Attend training that increases knowledge of effectively meeting participants’ needs (including co-occurring disorders, harm reduction, and housing first model).
• Attend and participate in all required staff meetings, weekly supervision meetings and in service trainings.
• Work collaboratively with community support providers; Los Angeles Homeless Services Authority, Housing Navigators, Housing Authority of the City of Los Angeles, Department of Mental Health, Department of Public Social Services, Los Angeles Unified School District,SHIELDS for Families, Work Source Centers, Leasing Teams, Landlords, etc.
• Utilize computers and appropriate software (e.g., Microsoft: Word, Outlook, Excel, Power Point) and/ or specific systems applicable to position.
• Respond to calls and emails in a timely manner.
• Engage and educate landlords/property owners about agency programs to foster housing opportunities for participants.
• Work some weekends and evenings, and have the ability to respond to crisis situations, as necessary.
• Maintain appropriate boundaries and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
• Represent the agency in a professional manner at meetings, trainings, and community events.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local and agency standards.
• Perform other duties as needed.

Secondary Functions
Overtime, holiday, or weekend work may be required.
Operational support as needed, including but not limited to unit cleaning, meal provision, and site monitoring.

Minimum Qualifications - Knowledge, Skills and Abilities Required
Associates Degree in Social Services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum two (2) years job related experience working with homeless individuals and families OR five years’ experience working in social service field; case management and homeless program experience preferred. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company and valid Driver’s License and auto insurance required. Reliable transportation is required. Experience working with homeless families and children, as well as experience with placing homeless participants into permanent housing.

Non-Essential Qualifications:
Experience using HMIS preferred.
Lived experience, as applicable to the work, can also be a consideration for employment.

Supervisory Responsibilities:
This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)
This position is responsible to work in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.

Physical Requirements
The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking.

Mental Requirements
This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.
 

 

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