Case Manager, Catholic Charities - Diocese of Allentown

Catholic Charities

Diocese of Allentown

Job Title: Case Manager (Veteran Support Services)

Location: Lehigh/Northampton (In-Office)

FLSA: Non- Exempt

Working Days/Hours: M-F (8AM to 4 PM); Occasional nights and weekends may be required.

Position Type: Full Time; 37.5 hours/week

Reports to: Assistant Director for Community Services

Job Summary: The SSVF Case Manager will work under the supervision of the SSVF Program Director and Assistant Director for Community Services. The Case Manager will guide veteran families through the housing stability process, connecting them to resources and providing direct assistance as needed, with the goal of stabilizing housing for veteran families who are literally homeless and those who are in danger of losing their homes.

The SSVF Case Manager is detailed-oriented and organized, possess client engagement and motivational skills, can juggle multiple tasks, is comfortable using MS Office and data entry systems including HMIS, has a strong aptitude for learning, is friendly, and has excellent verbal and written communication skills.

Duties and Responsibilities

• Conduct respectful, polite and courteous intake and evaluation of assistance requests.

• Process assistance requests in a timely manner in accordance with Catholic Charities policy and grant requirements.

• Maintain written client records in accordance with Catholic Charities policy and grant requirements.

• Develop and implement a Service Plan.

• Prepare written weekly/monthly/quarterly/annual reports in accordance with Catholic Charities policy and grant requirements.

• Where appropriate, provide information and referral to additional internal and external support resources, including employment referrals.

• Maintain knowledge of current community social needs and applicable government regulations.

• Represent Catholic Charities on relevant community-based committees or task forces as assigned.

• When appropriate, speak at public functions anywhere in the Diocese of Allentown as assigned.

• Supervise interns/students, as assigned.

• Must work effectively with other team members on shared projects, conferences, community development, grants, etc.

• Other duties as assigned.

Minimum Educational Qualifications

• Bachelor in Social Work or related human services degree required. At least two (2) years in front line human services role preferred.

Required Knowledge and Skills

• Due to the nature and mission of the Catholic Church, all employees are bound to exhibit respect for the teachings and discipline of the Church regarding matters of faith and morals.

• Proficiency in oral and written English language. Proficiency in Spanish is helpful.

• Very strong customer service skills.

• Well-developed computer skills, including ability to easily use Outlook, Word, Excel and ability to learn grant-specific web-based applications.

• Must enjoy working in a very fast-paced environment, with the ability to work as part of a team and to set and adjust priorities.

• Attention to detail.

Physical demands

• Notwithstanding applicable ADA accommodations, while performing the duties of this job, employee is regularly required to: sit; walk and stand; speak or hear, both in person and by telephone. Use of hands to operate standard office equipment; with occasional reaching and lifting up to ten pounds is required.

• Employee is required to be able to drive his/her vehicle to other Catholic Charities or Diocese of Allentown locations; the ability to drive to those locations safely is required, unless exceptions are explicitly recommended by the Program Supervisor and Managing Director, or in keeping with ADA requirements.

Working Conditions

• General office setting, some community settings.

• Must be willing/able to drive anywhere within the 5 counties of the Diocese of Allentown and on occasion outside of the Diocese of Allentown.

• Must be willing/able to travel to conferences, trainings, etc, when required by supervisor or program.

• Must demonstrate respect and professionalism toward all clients in all interactions.

• Normal work hours are Monday through Friday, 8:00 to 4:00pm.

• May be required to work evenings to accommodate agency functions and/ or clients' scheduling needs as appropriate.

Required Clearances and Trainings

• Prior to start date, all Safe Environment Clearances must be received and reviewed, including FBI fingerprint, Pennsylvania State Police and Pennsylvania Department of Health and Human Services clearances. All clearances must be renewed in accordance with Diocese of Allentown policies and/or Commonwealth of Pennsylvania legal requirements for duration of employment.

• Prior to start date, completion of Mandated Reporter Training (MRT) and periodic renewal when required by agency, Diocese of Allentown, and/or Commonwealth of Pennsylvania.

• Prior to start date, completion of Protecting God's Children Training (PGC), as well as any periodic required trainings and/or recertifications, for the duration of employment.

• Any additional requirements implemented by the Diocese of Allentown, the Commonwealth of Pennsylvania or specific grantors, for the duration of employment.

Additional Notes

The above statements are intended to describe the general nature and level of work being performed by staff assigned to this job. They are not intended to be an exhaustive list of all responsibilities and duties of staff so classified.

All interested applicants must send their cover letter and resumes to:

Diocese of Allentown

Attn: Human Resources Office

P.O. Box F

Allentown, PA 18105-1538

OR

resumes@allentowndiocese.org

EOE M/F/D/V