Case Manager - Department of Equity and Civil Rights Compliance (DECRC) - Emory University

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Description:

The Department of Equity and Civil Rights Compliance (DECRC) Case Manager will be responsible for the day-to-day management of case files and records according to Emory's Equal Opportunity and Discriminatory Harassment Policy. The incumbent will effectively manage investigative case files, complaint forms, and investigatory correspondence.

 

The duties of this position are primarily comprised of three areas: case management, records management, and investigative support

 

JOB DESCRIPTION:

• Reviews and monitors incidents of harassment and discrimination in the case management system, ensuring each incident has the required documentation and all necessary information uploaded to contact reporters and initiate the investigative process.
• Reviews and monitors filed complaints cases in the case management system in a timely manner, ensuring case files are maintained confidentially and all supporting documentation is received and secured promptly.
• Assists with creating, developing, or generating complaint trend data reports using case management system reporting features.
• Serves as lead technical support for the DECRC case management system.
• Coordinates case management training & refreshers for DECRC staff as needed with the case management system client manager.
• Collaborates with the Emory IT liaison and the case management system's client manager to troubleshoot issues and implement complex system modifications.
• Facilitates routine system testing and updates to reporting analytics, templates, reports, forms, and picklists.
• Reviews and retrieves historical case reports and records to ensure accuracy and completion of all case files.
• Controls system access points by managing login credentials and user profiles in the case management system.
• Updates case files and documents all sanctions, investigative findings, and recommendations for every case at the conclusion of the investigative process.
• Retrieves and assembles case files for DECRC and the Office of General Counsel (OGC) upon request.
• Creates and updates internal filing protocols as needed.
• Organizes folders and files and updates the DECRC staff regarding significant changes or complaint management modifications.
• Responds to the DECRC staff records management questions and training new staff members on records management protocols.
• Assists investigators with collating investigatory exhibits, investigatory supportive documentation, and completing investigative report redactions as needed.
• Coordinates and schedules investigatory intake meetings and department debriefings upon request.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in a relevant area of specialization and two years of relevant professional experience.
• Bachelor's degree in Paralegal studies or Paralegal certification is preferred.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Emory Supports a Diverse and Inclusive Culture:

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.