Case Manager (Domestic Violence Survivor Specialist) - Priority Health Care

JOB SUMMARY:

The Case Manager will assist survivors of domestic violence, dating violence, sexual assault, and stalking who are homeless in gaining access to needed resources, such as, housing, substance abuse, medical, social, psychiatric, and other services appropriate for the client.  Maintain a caseload of at least 30 households. In addition, perform follow-up with clients to ensure referral services such as recovery support groups, counseling and housing leads are in place and work to eliminate substance abuse, health, and mental health barriers, and promote housing stability.

DUTIES AND RESPONSIBILITIES:

• Assess and evaluate new clients when assigned to caseload by CoC.
• Linking client with available housing within 14 business days.
• Conduct a reassessment of Service Needs once per month to determine continued need for assistance.
• Monitoring service delivery by maintaining regular contact with client and service providers/programs involved with client.
• Develop a housing stability plan for all enrolled clients within 7 days of entry into the program using the strengths-based approach.
• Work with other members of the treatment team and community agencies to coordinate and provide integrated treatment services to the client.
• Attend and actively participate in monthly treatment team meetings and provide updates and progress on all clients.
• Meet with all clients where they live or in a setting of the client’s choosing, rather than require client to meet at the program office.
• Assist clients in increasing income, including employment income. This includes assisting with employment search, employment applications, referrals to employment training, and supportive employment programs.
• Assist clients meet basic needs at move-in, such as securing basic furnishings for an apartment, including mattresses and basic kitchen items, such as pots, pans, and utensils.
• Comply with all state, federal, division, and PHC requirements related to medical records and documentation.
• Offer support services that help clients move across levels of care. Provide these services directly to the client and their family as applicable to link and coordinate components of the service system to ensure that the client's treatment needs are met.
• Access and follow-up on referrals to community resources in an appropriate amount of time.
• Function as an advocate for the client.
• Participate in meetings as needed.
• Collaborate with client to develop individualized treatment plan that addresses short- and long-term goals.
• Identifies any high-risk patient symptoms or circumstances that would result in risk for self-harm or harm to others and notifies appropriate clinical staff for consultation.
• Enter all data for clients on the Unity HMIS system no later than 24 hours from program referral, entry, or exit.
• Input all Annual Assessment Data and other information updates into HMIS within 3 days of assessment date.
• The Director of Client Services will complete monthly review to ensure accuracy of HMIS data.
• Maintaining accurate records to ensure compliance with all Federal and State regulations.
• Maintain professionalism, respect, appreciation, and understanding for the population being served and for co-workers.
• Ensures client charts are complete, legible, and up to date while maintaining at least a 90% or better quarterly chart review score.
•  Ensures submission of required paperwork in a timely manner (HMIS system, referrals, case notes)
•  Adheres to office protocol. (Sign in/out, work hours, voicemail, staff meetings, mileage tracking)
•  Interacts with clients, providers, and staff in a professional, courteous, and responsible manner.
• Completes training as indicated by Unity and PHC.
• Performs other duties as directed by your supervisor.

SKILLS AND ABILITIES:

• Support current organizational initiatives and exhibits creativity and flexibility in times of change.
• Seeks experiences and formal and independent learning activities to maintain and develop clinical/administrative and professional skills and knowledge.
• Promotes, models, mentors, and leads customer service excellence.
• Communicates consistently with Unity CoC team.

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment.
• Completed CPR/First Aid Certification.
• Updated tuberculosis test.
• Successful completion of background screening.

EDUCATION/EXPERIENCE:

• A bachelor’s degree in social work, psychology, or other human service field and a practicum in a substance abuse program.
• A person of lived experience.

• Demonstrated knowledge and/or experience with advanced case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing.
• Full understanding of survivors’ needs and the impact of violence.
• Must have sound interviewing and assessment skills and the ability to work effectively with clients of all socioeconomic and ethnic backgrounds.
• Ability to schedule work production to meet timelines with attention to detail.
• Possess a prominent level of understanding for individuals who present for services with urgent multiple case management, healthcare, and substance abuse needs.
• Must have a current driver’s license, reliable transportation, and proof of car insurance to travel throughout the community as required.
• Proficient in report writing.
• Computer savvy and has experience in electronic charting systems (ex. NextGen).

LANGUAGE SKILLS:

• Ability to read, write, speak, and comprehend written documents fluently.

MATHEMATICAL SKILLS:

• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES/LICENSES/REGISTRATIONS:

• No professional certifications, licenses or registration required. All candidates will be required to submit a criminal background check as part of pre-employment.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
• This job description includes the major duties and responsibilities of the job but is not inclusive of every task inherent to the job. In addition, it may be occasionally necessary for employees to be assigned tasks not specifically covered by their permanent assignment. Employees will be expected to comply with reasonable requests from their supervisor.
• You may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience several unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.

PHYSICAL DEMANDS:

• PHC will comply with the Americans with Disabilities Act, including the Americans with Disabilities Act Amendment Act, and all other Federal, State, and local legislative requirements.
• PHC will ensure that reasonable accommodations are made to enable a qualified individual with a disability to perform the essential functions of that position.
• Sitting and/or standing for extended periods of time.
• May be expected to work earlier or stay later during unexpected busier periods.
• Physically able to participate in training sessions, presentations, and meetings.
• Able to lift and/or carry up to 15 pounds.

Priority Health Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, citizenship status, religion, age, gender identification, pregnancy, marital or familial status, gender or sexual orientation, veteran, or military status, physical or mental disability, genetic information, or on the basis of any other status protected by law, and in compliance with applicable federal, state and local laws.

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