CASE MANAGER, Good Jobs Initiative at The WorkPlace

Job Title: CASE MANAGER (Good Jobs Initiative)

Department: Operations

Reports To: Manager, Good Jobs Initiative

Classification: Non-Exempt

Salary: $50,000 to $65,000

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SUMMARY

The WorkPlace is an organization of ideas, actions, resources, and initiatives – all designed to strengthen the workforce. Think it forward is our corporate culture. Every discipline within our organization is encouraged to innovate and activate as we put ideas into motion for the greater good of the economy and society as a whole. As a not-for-profit organization with state-wide and national workforce development programming, our goals are to ensure that the workforce can acquire the necessary skills to move along a career path and ensure businesses have the talent they need to grow.

Provides case coordination to assigned participants with multiple barriers to employment enrolled in Information Technology (IT) programs under the Good Jobs Initiative. Responsible for utilizing career assessment, planning, and related activities. The Case Manager will work collaboratively with the Employment Specialist assisting in arranging for interviews; monitoring participant performance throughout the Good Jobs program and counsels participants so that all programmatic metrics are successfully met.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.
• Schedule appointments and maintain and update appointment calendars.
• Develop a mutually agreed upon individualized Employment Plan & Service Plans to identify the participants' short- term and long-term objectives. Update plan as needed and monitor their progress.
• Identify and initiate appropriate referrals that will strengthen the participants' potential for job placement and /or post-secondary school acceptance.
• Provide information or refer individuals to public or private agencies or community services for assistance.
• Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
• Monitor and record clients' progress to ensure that goals and objectives are met.
• Develop and maintain a database of participant activities with appropriate documents and required paperwork, i.e. forms, case notes, work experience, and volunteer opportunities.
• Submit reports and review reports or problems with the Program Manager.
• Accumulate program data for regular internal and external reporting, and program evaluation, as needed.
• Represent the workplace on committees and task forces while connecting/referring and coordinating the proper outreach and case management services needed for participants.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Responsible for own work and not required to direct or supervise other personnel, but may occasionally instruct or show another employee how to perform the work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of training, counseling, and/or case management
• Ability to work with and support a diverse customer base
• Ability to motivate clients and establish a supportive professional relationship with participants
• Commitment to assisting low-income and disadvantaged individuals in overcoming barriers to achievement and success in their personal and work lives
• Excellent verbal, presentation, and written communication skills

EDUCATION and/or EXPERIENCE

Bachelor's degree or equivalent from a four-year college in Human Services, Education or Business Management and/or three years of related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

The ability to understand more advanced computer skills and be proficient in the advanced knowledge of software such as Microsoft Word, Excel, PowerPoint, and Access as well as data management systems.

OTHER SKILLS AND ABILITIES

The ability to read, speak and/or interpret Spanish is desired.

CERTIFICATES, LICENSES, REGISTRATIONS

Preference given for training in Professional Accredited Resume Writer (PARW)

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