Case Manager I - Lutheran Social Services of the Southwest

1. Conduct all activities with a commitment to the organization's mission and strategic plan; focus efforts to inspire a client-centered approach to quality service delivery and operational excellence; uphold all policies and procedures.

2. Demonstrates understanding and knowledge of refugee contractual services for the successful resettlement of refugee families. This includes knowledge of the Cooperative Agreement and all contracts. Provide direct case management and support to target population which requires assistance entering or navigating State and local systems. Work with clients to increase their ability to navigate these systems independently.

3. Develop a comprehensive Self Sufficiency Plan with all refugee clients detailing the strategies and timeframe to achieve stability and independence in America to assist clients in meeting self-sufficiency goals and to remove any barriers.

4. Identify needs and make appropriate referrals (internal and external), based on vulnerability (ex. addressing housing, community linkages, physical health, mental health, language, finances, employment, family wellness or personal security.

5. In conjunction with the Employment Specialist, provide one-on-one guidance and information, in regard to financial responsibilities, budgeting, and short/long term planning.

6. Collaborate with Intensive Case Management, Employment Team, other divisions as necessary, volunteers and key stakeholders in the local community to ensure that refugees are offered all core services in a timely manner.

7. Maintain working knowledge of Reception and Placement services, Matching Grant and Preferred Communities (PC), Intensive Case Management Standard Operating Procedures (SOP's) and Office of Refugee Resettlement (ORR) PC Program Guidelines and State Refugee Resettlement Program (RRP) contracts. Demonstrates superior knowledge of client and service delivery systems.

Provide all core services as defined by the cooperative agreement and other refugee service contracts.

1. These services include cultural and program orientation to newly arrived clients, including information regarding rights and responsibilities, as well as federal and local services available to clients. Advocate on behalf of refugees and refugee serving Resettlement Agency.
2. Offering interpretation and translation services to refugee clients, as well as transportation to appointments as required.
3. Assisting clients in the completion of the social security application, health screening, school enrollment, referral to English language Training other adult skill building class offered externally or at the organization and additional follow-up for eligible social services.
4. Ensure that all required core services are implemented by the timeframes required in the Cooperative Agreement.
5. Provide extended case management, as necessary for all clients in assigned caseload, paying special attention to cases that include minors and single parent households.

Demonstrates program leadership through the following:

1. Problem solving skills in complex cases, team building and facilitating training sessions for colleagues.
2. Conduct the intake for walking SIV, Asylees and secondary migrant clients. Provide these clients with a brief overview of services and benefits available based on their status.
3. Remaining informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
4. Represent the Resettlement Agency and attend speaking engagements relevant to the responsibilities of the position.

Provide accurate and timely case note documentation of all services in required databases:

1. Includes pre-arrival and post arrival case notes of core services rendered and/or offered to all clients, in required databases, such as IRIS (EMM) and Arizona Refugee Resettlement Program Online Data System (ARRPODS)/Salesforce.
2. Financial documents and completion of reports in required databases.
3. Cultural Orientation Assessment during 30-day home visit.
4. Referrals to service providers (ex. rental assistance, food banks, free clothing etc.)
5. Verify that all client information is documented for 90-day reports and any additional reports, as necessary.

Maintain an established work schedule, including a high level of self-direction and responsibility. May include State and National travel.

Maintain current status for professional credentials.

Present a professional attitude and wear professional attire at all times.

All other duties as assigned.