Special Service for Groups, INC

JOB ANNOUNCEMENT

Title: Case Manager (ICMS)                                              Division: HOPICS

FLSA: Non-Exempt; Full-time                                            Supervisor: ICMS Program Manager

Pay Rate: $22-$25 per hour                                             Revised: 9/22/2022

Summary

Under the direction and supervision of the Program Manager, the Intensive Case Management Services (ICMS) Case Manager will be responsible for providing intensive case management services for clients (homeless/chronically homeless) receiving services under the Department of Health Services Housing For Health program. This position will have the overall responsibility for the following job functions:

Essential Functions

• Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS
• Obtaining and maintaining a working knowledge of all HOPICS programs and their eligibility criteria
• Critical thinking
• Identify and report all hindrances to client success
• Attend all programs, departments, and funding-specific meetings and training as required or needed.
• Attend division-wide meetings and training as needed or required.
• Ability to understand and carry out oral and written directions.
• Responsible for providing intensive case management to a caseload of 20 clients.
• Provide a range of supportive services (service planning; housing and rental assistance, housing search and location, linkages to health, mental health, substance use disorder services, and legal services, benefits establishment, transportation, basic needs (food, clothing, hygiene), crisis management, eviction prevention, life skills, etc.) transitioning from homelessness to permanent housing
• Structure individual service plan to client’s need (including what steps are needed to achieve client goals)
• Conduct outreach to potential HFH recipients
• Must link all HFH clients to the SPA 6 CES system
• Administer & screen all cases using the VI-SPDAT
• Conduct a new psychosocial using an Addictive Severity Index tool every 3 months
• Update individual service plan no less than 1x every 3 months (maybe sooner depending on how soon the goals are accomplished)
• Must meet with clients face-to-face no less than once a month.
• Must conduct 90% of all services in the field and 10% in the office.
• Monitor and follow up with clients on an ongoing basis (throughout the life of the HFH subsidy)
• Educate clients on tenants’ rights and responsibilities
• Collaborate effectively with all DHS staff, HACLA, and Brilliant Corners
• Work with property management staff to address issues as they arise
• Assess client satisfaction on a continual basis
• Understand and accurately articulate the HUD definition of homelessness and chronically homeless
• Understand and be able to articulate services provided through the SPA 6 CES
• Facilitate internal referrals and/or appointments within HOPICS and coordinate services with other HOPICS programs.
• Coordinate with project-approved treatment providers as identified in Service Planning Area 6 as needed.
• Some evenings and weekends are required.
• Perform any other appropriate responsibilities as assigned by the ICMS Program Manager
• Maintain accurate files/records on activities, and client services in compliance with HIPAA, CFR 42, and other funding requirements for auditing purposes.
• Attend meetings associated with other projects as assigned by ICMS Program Manager for Community Services.
• Maintain appropriate boundaries with staff, clients, and community partners.
• Represent the Agency in a professional manner at meetings and community events.
• Responsible for coordinating transportation for participants using Agency vans as needed.
• Provide benefits counseling and support to secure public and private benefits
• Other duties as assigned

Minimum Qualifications – Knowledge, Skills, and Abilities Required

• Bachelor’s degree from an accredited university OR Two years experience working in the social service field
• If in recovery, a minimum of three (3) years of being drug and alcohol-free is MANDATORY.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Verification of Employment Eligibility and Background Clearance
• Ability to communicate effectively, both written and orally.
• Valid driver’s license and reliable transportation.
• Current proof of Auto Insurance is required.
• TB test required (Not more than (3) months prior to or (7) days after the date of hire and renewal annually thereafter.
• CPR and First Aid Certifications are required within 30 days of employment with the company.
• Basic computer word processing skills are required.
• Ability to understand and carry out oral and written directions.
• Working knowledge of Excel, HMIS, and other database programs is desirable.
• Knowledge of various community-based treatment providers is desirable.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

• The environment for this position is office and field-based.
• Must be able to work in an environment with many priorities, busy, and fast-paced.
• Must be able to problem solve, and adapt to changes that are unpredictable.
• Must be able to work with highly aggressive clients.
• Must be able to work in various shelter environments.
• Exposed to highly aggressive clients: must communicate too many sources including courts and outside community agencies: sometimes noisy, loud, and disruptive clients.

Physical Requirements

In the course of performing this job, the incumbent typically spends time sitting, standing, walking, speaking, thinking, listening, and carrying (20 lbs). Must sit at the computer for data entry and reports: sometimes spend time driving and walking and carrying equipment/files/charts. Assisting clients with moving their personal belongings. Speak to staff and outside agencies in public meetings and Provider Meetings. Represent the Agency in a professional and positive manner.

Mental Requirements

The incumbent in this position must be able to accommodate any/all of the following:

• Uncontrollable changes in priorities/work schedules;
• Relate to other people beyond giving and receiving instructions; and
• Exposure to inappropriate behavior and language of others.
• Must be able to handle any/all of the following: interruptions, changes in priorities/work schedules; be able to process information, think, and conceptualize. Perform simple, repetitive, complex, or varied tasks
• Comprehend and follow instructions
• Maintain a work pace appropriate to a given workload
• Relate to other people beyond giving and receiving instructions
• Effectively influence people on a consistent basis
• Make generalizations, evaluations, or decisions without immediate supervision
• Accept and carry out responsibility for direction, control, and planning
• Communicate information to callers; Research material to answer caller's questions; Respond cheerfully to callers