Case Manager III (Rapid Rehousing) - Bayview Hunters Point Foundation

What We Do:

Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in the Bayview and throughout San Francisco.

Our mission is to build a community that is empowered, clean, safe, and healthy. We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, economic and housing security.

Today, BVHPF's nearly 200 employees serve over 5,000 disadvantaged clients each year. Our programs include:

Mental health counseling for youth and adults

School-based mental health services

Substance abuse counseling and methadone treatment

Family transitional and supportive housing

Rapid rehousing and flex pool housing programs

Case management services at several homeless and housing programs

Bayview SAFE Navigation Center

These programs are funded through nearly 20 contracts with the City & County of San Francisco, and are monitored and regulated by several authorities, including CCSF and the State and Federal government.?

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Position Overview:

As a Senior Level Case Manager at a temporary homeless shelter, housing and (ECM) Enhanced Case Management, your role will involve a more specialized higher level of experience in comprehensive support services to individuals and families experiencing homelessness. The Case Manager III / Senior Case Manager is responsible for overseeing and coordinating comprehensive case management services. This role involves managing complex cases, supervising a team of case managers, ensuring compliance with policies and regulations, and promoting best practices to enhance client outcomes.

Duties and Responsibilities:

Case Management:

Manage a caseload of complex cases, providing direct support and intervention.

Conduct thorough assessments of clients' needs, strengths, and challenges.

Develop, implement, and monitor individualized care plans in collaboration with clients, families, and other service providers.

Facilitate access to necessary services, including healthcare, housing, education, employment, and social support.

Supervision and Leadership:

Supervise, mentor, and support a team of case managers, providing guidance and professional development opportunities.

Conduct regular team meetings to review cases, share updates, and discuss best practices.

Evaluate team performance, providing constructive feedback and addressing performance issues as needed.

Foster a positive and collaborative team environment.

Compliance and Quality Assurance:

Ensure all case management activities comply with organizational policies, legal requirements, and ethical standards.

Maintain accurate and up-to-date client records, documentation, and reporting.

Monitor and evaluate the effectiveness of case management services, implementing improvements as needed.

Participate in audits, reviews, and evaluations conducted by regulatory bodies or internal quality assurance teams.

Collaboration and Advocacy:

Collaborate with community organizations, healthcare providers, and other stakeholders to coordinate services and resources for clients.

Advocate for clients' rights and needs within the organization and the broader community.

Represent the organization at meetings, conferences, and other events as required.

Training and Development:

Develop and deliver training programs for new and existing case managers to ensure they are equipped with the necessary skills and knowledge.

Stay current with industry trends, best practices, and regulatory changes, sharing relevant information with the team.

Program Development:

Contribute to the development and implementation of case management programs and initiatives.

Identify opportunities for program improvement and innovation, presenting recommendations to senior management.

Minimum Requirements and Experience:

Experience: While prior experience in a case management role is not always required for an entry-level position, any experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or participating in internships or practicums in social services can be advantageous. Demonstrating commitment to social justice and desire to support those experiencing homelessness is valuable.

Knowledge: Basic knowledge and understanding of homelessness issues, social services, and community resources in San Francisco are beneficial. Familiarity with trauma-informed care, cultural competency, and client-centered approaches is valuable. Knowledge of relevant laws, regulations, and policies related to homelessness and social services is advantageous.

Skills: Excellent interpersonal and communication skills to establish rapport, actively listen, and effectively communicate with clients, colleagues, and external stakeholders. Basic organizational and time management skills to handle caseloads, maintain documentation, and meet deadlines. Empathy and compassion to provide support and assistance to individuals experiencing homelessness. Problem-solving skills to identify client needs, navigate resources, and address barriers. Cultural sensitivity and the ability to work with individuals from diverse backgrounds.

Education: Masters degree in related field, or 6 years minimum experience in direct case management.

Preferred Qualifications:

Certification: Relevant certification in case management (e.g., CCM, ACM) is preferred.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Proficiency in case management software and Microsoft Office Suite.

Ability to handle complex cases and make sound decisions.

Knowledge of community resources and services.

Can demonstrate a commitment to professional development and enhance candidacy.

Equivalent work experience acceptable in lieu of degree with a minimum of three (3) year direct experience in case management or related field.

Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and Housing First Approach to care for homeless population.

Electronic data collection, input, and information maintenance.

Excellent communication and interpersonal skills; proven ability to collaborate with other agencies.

Understanding of the issues faced by disenfranchised populations.

Availability to work occasional evenings and weekends.

Clinical supervision toward licensure is available for those on a BBS licensure track if selected.

Must be computer literate

Must have excellent verbal communication skills

Be committed to the mission of Bayview Hunters Point Foundation and possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc.

Clinical supervision toward licensure is available for those on a BBS licensure track if selected.

Designing, planning, and implementing program services, with an emphasis on building accountability for program participants as they strive to move forward in their lives.

Ensure the health and safety of program participants' and thorough management of the physical plant; this includes safety, hygiene, appearance, and overall aesthetic of the facility.

Prepared to respond to emergencies with clear thinking and swift action.

Be committed to the mission of Bayview Hunters Point Foundation and possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc.

Certified Case Manager (CCM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid.

Physical & Additional Requirements:

Regular and reliable job attendance.

Effective verbal and written communication skills.

Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, etc.

Exhibit respect and understanding of others to maintain professional relationships.

Independent judgement in evaluation options to make sound decisions.

Ability to work effectively in an open office environment surrounded by moderate noise and distractions.

Frequently required to sit; occasionally walk and stand; travel from the building to other sites.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

The employee must be able to meet deadlines with time constraints.

May be asked to occasionally work irregular or extended hours while performing job duties.

Valid California's Driver's License (if duties require).

Able to meet required state, federal, local and BVHP standards.

Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required.

At least two COVID-19 vaccinations (preferred).

As part of our commitment to maintaining a secure environment, all candidates selected for this position will be subject to a comprehensive background check clearance. This clearance is a standard part of our employment process and is conducted in accordance with applicable laws and regulations.

What We Offer:

Insurance: Coverage for medical, dental, life and vision, with varying levels of plans to choose from.

403(b) Retirement Plan

Paid Time Off (PTO): Including vacation days and sick leave

Holidays: 17 Employer-paid holidays

Flexible Work Arrangements: Hybrid schedules available for certain positions

Employee Assistance Programs (EAPs): Offering counseling, support services, and resources for personal or work-related issues.

Professional Development: Opportunities for training, workshops, or skills development programs.

Paid Parental Leave: Time off for new parents, including maternity, paternity, and adoption leave.

Voting Time Off (VTO): Allowing employees to take paid time off to vote.

Compensation:

$72-$77k

Work Location:

Onsite/Hybrid in San Francisco, CA 94124

What Awaits You:?

You'll be embraced by a dynamic team of seasoned professionals who are passionate about their field, which will support your personal and professional growth. Additionally, we highly value work-life balance and are committed to working collaboratively with you to meet your professional endeavors. Are you ready to elevate your career to new heights? At Bayview Hunters Point Foundation we're not just offering a job we're offering an opportunity to be a part of something bigger. Join our innovative and passionate team, where your skills and ambitions will find the perfect place to flourish!?

Apply Now!

Notice:

All job descriptions are to be used as guides only. They do not constitute contracts, commitments or promises of any kind. Bayview Hunters Point Foundation reserves the right to change, add, delete, upgrade or downgrade positions as dictated by business necessity at any time with or without notice. Bayview Hunters Point Foundation is a welcoming space for all, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We strive to create a diverse and inclusive workplace where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Candidates from a diversity of backgrounds are strongly encouraged to apply. Bayview Hunters Point Foundation is an Equal Employment Opportunity Employer.

Compensation details: 72000-77000 Yearly Salary

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