Case Manager at Volunteers of America Mid-States

POSITION TITLE: Case Manager

LOCATION: Johnson City, TN

STATUS: Full Time, Salaried, Exempt

PROGRAM: Supportive Services for Veteran Families (SSVF)

REPORTS TO: Program Manager

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors.  We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.  When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities.  Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA!  We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
  Employee Assistance Plans (EAP)
  Health and Wellness Program
  Medical Coverage
  Dental Coverage
  Vision Coverage
  Flexible Spending Account
  Health Spending Account
  Short Term Disability
  MetLife Legal Plans

Financial Wellbeing
  Competitive Compensation Packages
  Life Insurance (company paid)
  403b retirement plan with company fund matching
  Employee discounts 
  *Loan forgiveness options through federal programs 
   (National Health Corp & Public Service Loan Forgiveness) 
  *All company paid benefits and paid time off effective day one

Work Culture
  Commitment Committee
  Justice Committee
  Integrity Committee
  Compassion Committee
  DE&I Committee
  Retention Committee
  

Training & Development
   VOA LEAD Program- Leadership Development Program
   VOA University - Staff Development
   VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The SSVF program assists Veterans who are homeless or at-risk of homelessness end their housing crisis. The goal of the SSVF Case Manager is to assist veterans in ending their housing crisis, enhance their independent  living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long-term housing stability and self-sufficiency.

WHAT YOU SHOULD HAVE FOR THIS ROLE:
This position requires a Bachelor’s degree in social work or related field; at least five (5) years of experience in the
field and no degree; or a Veteran with three (3) years of related work experience.  Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills. Must have personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time. Must complete required case management and (Critical Time Intervention) CTI training within 90 days of hire.

RESPONSIBILITIES:
1. Provides outreach to community to increase awareness of SSVF and recruit veteran families to the program
2. Provides case management duties, including:
a. Perform assessment and developing/monitoring case plans and conducting necessary follow-up activities. 

b. Establish linkages with appropriate agencies and service providers in the area/community.
c. Provide referrals and coordinating with VAMCs and other service providers to provide health care services and daily living services to participants.
d. Decide how resources are allocated to participants on the basis of need.
e. Educate participants on issues, such as supportive services availability and participant rights.
f. Provide assistance to participants in obtaining VA benefits.
g. Provide assistance to participants in obtaining and coordinating other public benefits.
h. Provide/refer for supportive services to participants, including personal financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, child care, and housing counseling.
i. Complete required documentation (including progress notes) within 48 hours of contact, and entering data into the Homeless Management Information System (HMIS).
j. Demonstrate good clinical judgment in decision making regarding participants.
k. Demonstrate ability to relate to Veterans and their families in a culturally appropriate manner.
l. Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
m. Facilitate the Critical Time Intervention (CTI) evidence-based model to program participants.
3. Work in partnership with other SSVF Case Managers, Intake Coordinators, and Outreach Workers; and in regular case consultation.
4. Advocate for the Veteran, integrating cultural values into their case plan.
5. Serve as a liaison between local HUD-VASH teams, attending all case conferencing with both HUD-VASH and SSVF teams and locally coordinating and planning to be responsive to the needs of unhoused Veterans in the service area.

6. Understand the barriers that clients in both urban and rural areas face and how to best serve clients in both of these areas.
7. Identify systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
8. Comply with all policies and procedures of the program and the Council on Accreditation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.