CASE MANAGER - Access Health Louisiana

The Case Manager -Ryan White program provides case management services to individuals living with HIV/AIDS. The Case Manager provides a range of client-centered services to link clients with health care, psychosocial, and other services. The case manager helps identify appropriate providers and facilities throughout the continuum of services, while ensuring that available resources are being used in a timely and cost-effective manner to obtain optimum value for both the client and the reimbursement sources.

Qualifications

Education and Experience:

• Bachelor degree from an accredited school of social work, psychology, substance use or related human services profession.
• Minimum of 2 years work experience within a social service setting/case management or related field.
• Experience working in the HIV field preferred

Knowledge, Skills, and Abilities:

• Maintains proficiency in working with individuals living with HIV, including strong working knowledge of the psychosocial issues faced by people living with HIV and the specialized resources available to them.
• Awareness and sensitivity to cultural differences, varying sexual orientations, and psychosocial issues concerning the AIDS pandemic.
• Proficient ability to use Microsoft Office or similar programs.
• Bilingual (Spanish and/or Vietnamese) is a plus.
• High level of ethics in managing patient confidentiality and advocacy
• Ability to lead others.
• Ability to recognize and adhere to professional boundaries and standards.
• Ability to make decisions based on good judgment.
• Ability to use de-escalation techniques.
• Flexibility to adapt to a changing environment and to ability to work independently in varying settings specific to the position.

Essential Responsibilities:

• Advocate for appropriate services for the client based on need and assessment.
• Periodic review of client utilization of services
• Ensures expedient client access to needed resources (e.g. food, housing, health insurance, medical & psych care, financial resources, etc.)
• Complete a psychosocial assessment and create an individualized plan for services with each client.
• Works according to standard with the assigned care team, if applicable.
• Takes responsibility for the management of assigned caseload using evidence-based interventions.
• Engage clients in face to face contact approximately 5 hours a day; provide a minimum of 24 total documented UOS per day.
• Continuous client monitoring to assess the efficacy of the plan.
• Re-evaluation of the care plan at least every 6 months with adaptations as necessary.
• Treatment adherence counseling to ensure readiness for and adherence to complex HIV treatments.
• Prepare necessary grant reports and accompanying documentation.  Accurate and complete documentation of activity through case notes, assessments and other forms.
• Work collaboratively with medical providers, other community partners, members of client’s treatment team, and other agency personnel to promote adherence to treatment.
• Accurate and complete documentation of activity through case notes, assessments and other forms.
• Develop and maintain strong working relationships with and routinely consult with case managers, healthcare providers, psychiatrists, and health educators both within the agency and the community at large; participate in huddles and care team meetings as requested and able.
• Responsible for ensuring clarity on program expectations and standards, including but not limited to record keeping and documentation, behavioral expectations, work quality and productivity expectations, effective teamwork, and client-centered ethical practice.
• Conduct visits with clients in varying settings including in the community and the client’s home (at least once annually).
• Maintain knowledge of local community resources as well as applicable state and federal resources
• Arrange supportive services for clients including assisting the client with completing food and transportation referrals, emergency financial assistance, and more.
• Provide benefits counseling by assisting eligible clients in obtaining access to other public and private programs for which they may be eligible (e.g., Medicaid, Medicare Part D, State Pharmacy Assistance Programs, other state or local health care and supportive services, and insurance plans through the health insurance Marketplaces.

• Remain up to date on national best practice, local need, and work with director to develop programming to meet emergent community needs.

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